AI Agent Payments
Use Case
Enable AI voice agents and chatbots to collect payments securely during conversations: card capture for the agentic commerce era, with the card data kept out of your systems.
The Future of Payments
AI agents are handling more customer conversations every day: scheduling, support, sales, collections.
But when money needs to change hands, most AI agents hit a wall. Shuttle gives AI agents the ability to collect payments securely, without ever touching card data.
The Challenge
Pain Points
AI Agents Can't Take Payments
Most AI agent frameworks have no native payment capability. When a customer is ready to pay, the conversation has to be handed off to a human or a separate system.
PCI Compliance for AI
AI models should never process or store card data. But without a PCI-compliant payment layer, there's no safe way to capture payment during an AI conversation.
Broken Conversion Flows
Transferring the customer to a human, or asking them to pay later, takes the payment out of the conversation.
How Shuttle Solves It
Solution
In-Conversation Payments
Shuttle enables AI agents to trigger secure payment capture without leaving the conversation. The AI handles the dialogue, Shuttle handles the card data.
Keypad Capture for Voice Agents
For AI voice agents on Twilio, callers key in card details on their phone keypad. The digits never reach the AI, the transcript or the recording.
Payment Links for Chat
For chatbot and text-based AI agents, Shuttle generates payment links on the fly. The AI sends a secure checkout URL within the conversation.
API-First Integration
For chat, any AI agent that can call a REST API can create payment links. For voice, Shuttle works with any AI agent that can hand the call to Twilio. Works with Twilio today, and any carrier coming soon.
Why AI Agent Payments
Benefits
Complete Automation
End-to-end payment collection without human intervention. AI handles the conversation, Shuttle handles the transaction.
PCI Without Compromise
Card data never touches your AI models or infrastructure. Shuttle maintains PCI DSS Level 1 compliance for the payment layer.
Stay in the Conversation
Keep customers in the conversation: in-call capture on voice, a payment link in the chat thread.
Multi-PSP Support
AI agent payments route through the same PSPs as your other channels: 40+ in all, 30+ for voice. Same flexibility, same reporting.
24/7 Collection
AI agents work around the clock. Add payment capability and they can take payments at any hour too.
Voice and Chat Agents
Works with LLM-based voice agents and traditional IVR on Twilio, and with chatbots or custom conversational AI through payment links and the API.
Explore More
Related
Ready to enable AI agent payments?
Talk to our team about adding payment capability to your AI agents.