Collect Payments, Not Compliance Headaches
For Collections
Your agents are on the phone with debtors every day. Shuttle lets them capture payments securely over voice, SMS and email, with limited PCI scope, without PSP lock-in and without slowing down the call. Read our guide to secure payment collection for debt agencies for the full architecture.
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The Problem
Collections runs on phone calls, but phone payments are a compliance minefield.
Your agents handle sensitive card data on every call, your channels are limited, and every creditor mandates a different PSP. Outsourcing a payment function has never moved the PCI responsibility for it, and PCI DSS v4 raised the bar.
Why Collections Agencies Struggle with Payments
Pain Points
PCI Risk on Agent Calls
Agents reading card numbers over the phone puts your entire operation in PCI scope. One slip and you're facing fines, audits, and reputational damage.
Limited Payment Channels
Debtors want to pay how and when it suits them: by phone, SMS link or online. If you only offer one channel, you're leaving collections on the table.
PSP Lock-In
Your clients mandate specific payment processors. Supporting each one means custom integrations, separate reporting, and mounting technical debt.
Secure Payments Across Every Channel
The Shuttle Solution
Voice Checkout
PCI-compliant IVR and agent-assisted voice payments. Agents stay on the call while Shuttle securely captures card data, which limits your operation's PCI scope.
Payment Links
Send branded payment links via SMS or email during or after the call. Debtors pay in their own time through a secure hosted checkout page.
Multi-PSP Flexibility
Connect the PSPs your clients require, from 40+ supported gateways, through a single integration layer. Switch, add or remove processors without changing your codebase. Saved cards stay with the gateway that stored them.
Why Collections Choose Shuttle
Benefits
Limited PCI Scope
Card data never touches your systems. Shuttle maintains PCI DSS Level 1 certification, so your agents collect payments with far less compliance overhead.
Higher Collection Rates
Capture payments at the moment of highest intent: on the call, by SMS right after, or by email follow-up. More channels means more recovered debt.
Multi-Channel Capture
Voice, SMS, email and online, all through one payment layer. Meet debtors wherever they're ready to pay.
Faster Agent Workflows
Agents send a payment link or trigger IVR payment.
Shuttle is PCI DSS Level 1
Shuttle's PCI DSS Level 1 certification and encryption in transit limit your PCI scope, so your audits get simpler.
Related Guides
Learn More
- Secure Payment Collection for Debt Agencies : Taking card payments in collections, with your PCI scope limited
- PCI-Compliant Payments for Contact Centres : The complete guide to secure contact centre payment approaches
- Payment Collection for BPOs : Multi-client payment collection for outsourcers
Ready to collect more, compliantly?
Talk to our team and see how Shuttle can have your agents collecting payments securely.
Book a Call