Making voice payments work like software.
Voice payments for contact centre integrators, through the Shuttle Pay Connector on Twilio. Works with Twilio today, and any carrier coming soon. Looking for integrator partners who want in early.
Your clients hit the same wall every time they need voice payments
Your client wants payments on the call. Agent screen sees card data, and PCI scope explodes. Or they bolt on a legacy service provider: another vendor, another integration project, dated UX.
Or worse, they have to rebuild for every CCaaS the client uses. Twilio for one, Genesys for another, Five9 for a third. Same payment problem, three times the build.
The integrator carries the integration burden. Or says no.
Live: PCI-safe voice payments on Twilio
We provide the Shuttle Pay Connector on Twilio. Mid-call card capture via DTMF or payment links. Card data never reaches the agent, the agent screen or the call recording. PCI DSS Level 1.
Replaces legacy voice-payment service providers with modern, programmable payment infrastructure. Works with any compatible gateway (30+ support voice capture).
- PCI DSS Level 1
- DTMF + payment links
- 30+ supported gateways
Agent stays on the line. Agent screen never sees the card.
Customer pays via the IVR. The card digits never reach your systems or the recording.
Live agent stays on the line while the customer enters card details securely.
Any carrier, coming soon
Works with Twilio today, and any carrier coming soon. One Shuttle integration, 30+ gateways.
One payment layer for the contact-centre stacks you deploy on Twilio today.
- Twilio (today)
- Any carrier (coming soon)
- Stripe
- Adyen
- Worldpay Access
- Checkout.com
- Authorize.net
- + more
Every interface your clients need
Not just a connector. The full surface for voice and link payments, with PCI scope limited at every step.
One integration, many gateways
One Shuttle integration across 30+ gateways. Works with Twilio today, and any carrier coming soon.
Keypad capture inside the call
Card details are entered on the keypad during the call, so the digits never reach your agents or your recordings.
Agent-assisted voice
Live agent stays on the line through capture. The digits never reach the agent screen.
Call forwarding
Route the payment segment to Twilio for secure capture, hand the caller back when payment is done.
Payment link creation
Send a card-collection link via SMS or email mid-call. Digital wallets supported.
Merchant portal
White-label dashboard for your client: profiles, refunds, reporting, and provider selection.
Checkout monitoring
Live transaction view across voice and link. Full or partial refunds, profile management.
PCI DSS Level 1, throughout
Card data never reaches your client’s agents, agent desktops or recordings, so their PCI scope and yours both stay limited. Same posture across every channel.
Features, capabilities and timing subject to change.
Voice is shifting. Faster than the legacy payments stack.
AI voice is eating the contact centre
Your clients are deploying AI voice agents alongside, and increasingly instead of, agent queues. Every modern build you ship from here needs to take payments across both.
Legacy voice-payment vendors weren’t built for this
The incumbents were built for the agent-desktop era. Your clients’ AI-native flows don’t fit them cleanly, and the integration burden lands on you when they don’t.
The integrators who move first win the next wave
Voice + AI + payments shipped as one architecture is the next default. We’re partnering with integrators who want to be the ones bidding that, not the ones losing deals to it.
Who we’re looking for
Right fit
- Twilio Flex / Twilio Voice partners
- Genesys partners (Cloud, PureConnect, Multicloud CX)
- Five9 / NICE / Amazon Connect / 8x8 / RingCentral partners
- Voice AI integrators (Cognigy, Parloa, Replicant builds)
- Telecoms / CCaaS systems integrators with multiple deployments
Not a fit
- Pure CCaaS platforms (we don’t compete with them)
- Integrators who’ve built their own voice-payment product
- Single-deployment shops without multi-client referral surface
Become an early partner
A small group of integrators getting in early. Selection is rolling.
- Win the AI-voice deals: capture clients who need modern voice payments their AI flows can actually use, not a bolt-on built for a different era.
- Differentiate your practice: be the integrator who ships voice + AI + payments as one architecture, not three.
- Light integration, limited PCI scope: your team still owns the CCaaS build; we handle the payment step alongside it. Card data never reaches your stack, so your scope stays limited.
- Shape the roadmap: early API access, with your real client backlog feeding into what we build.
- Co-marketing: we name you, you name us.
Book a conversation with us to see if we can work together.
First step is a short Collaboration Agreement covering customer introductions and product validation. Commercial terms follow separately once we’ve validated the shape.