Transparent pricing, built to scale
Pricing
Merchants pay per live instance. Platforms start per merchant on the same pricing, then move to the Embedded Payment Layer when they roll out to their merchants.
Which pricing is for you?
Merchants and platforms
Two products. Shuttle for Merchants gives you links and phone payments at a price per live instance, and Shuttle for Platforms gives you every channel white-labelled inside your own product. An instance is one payment channel, so running links and phone is two instances. Platforms with a handful of merchants can start on the merchant product and move across when they roll out.
For merchants
Shuttle for Merchants
One Merchant Portal. Turn on Voice Checkout, Links Checkout, or both.
$49 per live instance per month
- From $0.20 per transaction, falling with volume
- 245 Shuttle-billed transactions included every month
- Twilio-billed voice transactions are billed by Twilio, outside the bundle
For software platforms
Start per merchant. Roll out with Embed.
- 1
Start per merchant
$49 per live instance per month
Try Shuttle with a few of your merchants on Shuttle Checkout. Each merchant runs its own Merchant Portal, with its own team, checkout branding and gateway credentials.
- 2
Roll out with the Embedded Payment Layer
From $2,500 minimum credit purchase per month, spent on transactions
When you're ready to roll out to your merchants: your own checkout, onboarding and experience, white-label, with Voice and Links alongside and no per-instance fees.
Choose your product
Plans
For merchants, and platforms starting small
Shuttle for Merchants
Payment links and phone payments, on any compatible payment provider you already use
$49 / mo per live instance
- From $0.20 per transaction, falling with volume
- 245 Shuttle-billed transactions included every month
- Twilio-billed voice transactions are billed by Twilio, outside the bundle
Full $49/mo back as bundled credit, spent at the rate card (not on Twilio-billed usage)
- An instance is one payment channel, so run one or both
- Links Checkout: branded payment links by SMS, email and chat
- Voice Checkout: card payments on the call, with your PCI scope limited
- Works with Twilio today, and any carrier coming soon
- Merchant Portal account included
- Team management with role-based permissions
For platforms rolling out to their merchants
Shuttle for Platforms
Every channel, white-labelled inside your own product
From $2,500 minimum credit purchase per month, spent on transactions
- No per-instance fees
- As many channels and instances as you need
- Every channel: links, phone and your own checkout
- Twilio-billed voice transactions are billed by Twilio, separately
- Your own checkout, merchant onboarding and experience
- White-label checkout & portal
- Programmatic embedded layer (API)
- Self-service onboarding
- Team management with role-based permissions
The signal to move is volume and channel count together: once you are running around ten live instances and the transactions to match, the per-instance fees are the sign it is time to talk. On the platform product channels and instances stop being counted, and transactions price better.
Volume rate card
Rates
This rate card is for Twilio, Voice and Links transactions only.
Volume discounts are banded: each rate applies only to the transactions within that band each month, so your blended rate falls as you grow.
| Monthly transactions | Twilio, Voice & Links |
|---|---|
| Under 50,000 | $0.20 |
| 50,000 – 100,000 | $0.15 |
| 100,000 – 250,000 | $0.13 |
| 250,000 – 500,000 | $0.10 |
| 500,000 – 1,000,000 | $0.07 |
| 1,000,000+ | $0.05 |
Example: at 120,000 transactions in a month you pay $0.20 on the first 50,000, $0.15 on the next 50,000, and $0.13 on the final 20,000.
Your included transactions are delivered as bundled credit: the full monthly fee back as credit each month, spent at the rates shown here on Shuttle-billed transactions. Twilio Pay Connector usage is billed by Twilio directly, so credit cannot be spent on it.
Platforms & Product Teams
Add, extend, and evolve payment capabilities without slowing your roadmap or committing to a single PSP.
AI & Voice-Led Experiences
Trigger secure payment capture from conversations and automated interactions, so card details never reach your platform, your agents or the call recording.
Payment & PSP Partners
Extend payment distribution into platforms and workflows.
Talk to us
See how Shuttle can power payments for your platform: multi-PSP, multi-channel, white-label. Book a call and we'll walk you through it.
Book a Call