Voice Payments
One Voice Payments Layer Over 30+ Gateways
Give every merchant on your platform a way to take card payments over the phone that keeps their PCI scope limited, without building a new integration for each gateway. Shuttle abstracts 30+ gateways behind one integration, and lets you manage every merchant's payment activity from a single control plane. Works with Twilio today, and any carrier coming soon. Card data never touches your systems.
See Voice Payments in Action
Live Demo
Customer pays via the IVR. The card digits never reach the agent or your systems.
Live agent stays on the line while the customer enters card details securely.
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The Problem
Adding voice payments to your product means handling card data, owning PCI, and building a separate integration for every gateway your merchants ask for.
Do it per merchant and per gateway, and the work never ends.
How Voice Payments Works
Three Steps
- 1
Customer calls your business
A customer reaches your IVR system, speaks with a live agent, or interacts with an AI agent. When it's time to pay, Twilio Pay runs secure capture on the same call, for the payment step only.
- 2
The payment is captured securely
The customer enters card details via keypad (DTMF). The digits never reach the agent, the screen or the recording. Alternatively, a payment link is sent via SMS or email with support for digital wallets.
- 3
Payment is processed through your gateway
Shuttle routes the transaction to your chosen payment gateway, tokenises the card with that gateway for future use, or authorises it for later capture. Only redacted details are returned, so your systems never see sensitive card data.
Out-of-the-Box Feature Set
Features
Pre-Built Checkout
Out-of-the-box checkout, gateway connector, and payments UI, ready to integrate with your voice flows.
IVR Compatible
Works with automated IVR systems and agent-assisted calls. Capture payments via DTMF keypad entry.
No Card Data Recorded
Card details never touch your infrastructure. Shuttle tokenises the card with your gateway, so your PCI scope stays limited.
SMS Payment Links
When phone payment isn't possible, send a secure payment link via SMS for the customer to complete on their device.
30+ Payment Gateways
Works with any compatible gateway. Support for Stripe, Worldpay Access, Adyen, Checkout.com, and more with multi-gateway configuration.
Real-Time Activity
View payment activity, apply full or partial refunds, and manage multiple payment profiles from a single dashboard.
Tokenize & Reuse
Tokenize payment methods during a call and authorize card details for use on web, mobile or voice, on the same gateway. Saved cards stay with the gateway that stored them.
Smart Checkout Profiles
Run multiple payment profiles with different gateway configurations. Choose which gateway handles each payment type.
DTMF Security
During secure card capture, the card digits never reach the agent, the screen or the call recording. The voice channel stays open for conversation.
Carrier Connectors
Voice Channels
Shuttle connects Twilio voice flows to 30+ payment gateways.
Live Connector Learn more →Shuttle works with Twilio today, and any carrier coming soon.
Accepted Payment Methods
Payment Methods
Cards
Visa, Mastercard, Amex and more, captured securely via DTMF keypad during the call with real-time BIN validation and Luhn checks.
ACH & Bank Transfers
Accept ACH (US) and Direct Debit (UK) on the call.
Payment Links & Wallets
Send a branded payment link via SMS or email during or after the call. Supports Apple Pay, Google Pay, and PayPal. Customers complete on their device with their preferred wallet.
Supported Payment Gateways
Enterprise-Grade Compliance
PCI DSS Level 1
Highest level of payment card security certification. Your customers' card data never touches your systems.
ISO 27001
International standard for information security management
SOC 2
Audited controls for security, availability, and confidentiality
Shuttle let us treat legacy payment providers as a modern SaaS service. It enabled us to support the gateways our customers required and fully automate high-value transactions across regulated industries.
Simple, Transparent Pricing
Pricing
Works with Twilio today, and any carrier coming soon
plus from $0.20 per transaction, falling with volume, billed through your Twilio account
- An instance is one payment channel, so running phone and links is two instances
- Merchant Portal account included
- From $0.20 per transaction, falling with volume
- Install from the Twilio Marketplace, or set it up in the Merchant Portal
- Card capture inside Shuttle's PCI DSS Level 1 environment
- Branded checkout with custom domain
- Add Links Checkout as another live instance for $49/mo
Building a multi-tenant product for your own merchants? That's our Embedded Payment Layer, where you run as many channels and instances as you need with no per-instance fees.
Frequently Asked Questions
FAQ
What is Shuttle Voice Payments?
Shuttle Voice Payments connects your voice and chat flows to leading payment processors like Worldpay Access, Checkout.com, Opayo, and Stripe, without you handling card data. Customers pay securely via keypad (DTMF) or a payment link sent via SMS.
What payment gateways are supported?
Shuttle supports 30+ gateways, including ACI Speedpay, Adyen, Authorize.net, BS Payone, CardConnect, Checkout.com, Cybersource, Ecommpay, Fat Zebra, Fortis, FreedomPay, Global Payments, LiqPay, Moneris, NAB, NMI, Opayo, PayPal (PayFlow), PaySafe, PayU, Shift4, Stripe, Transbank, Trust Payments, USAePay, Worldpay Access, and Xendit, among others.
What payment methods are supported?
Cards (Visa, Mastercard, Amex), ACH bank transfers, and additional payment methods via branded Payment Links sent by SMS.
What are my PCI compliance obligations?
Shuttle is PCI DSS Level 1 compliant. Because card data never touches your systems, your PCI obligations are significantly reduced. You still complete your own self-assessment.
How do I get set up?
A demo script gets you up and running, and a bespoke setup is typically done by one developer. If you would rather not do it yourself, we offer a white-glove setup, priced on application. Talk to us.
Which voice carriers are supported?
Twilio is the live connector today. Shuttle works with Twilio today, and any carrier coming soon.
What's the difference between the Shuttle Connector and a Generic Connector on Twilio?
On Twilio, the Shuttle Connector is pre-built and optimised for specific processors with end-to-end payment handling, production-ready monitoring, and multi-merchant management. The Generic Connector is Twilio's lightweight, open connector that requires you to handle PSP integration yourself, useful for custom providers and testing.
Ready to add voice payments?
Talk to our team about collecting payments over the phone with Shuttle Voice Payments.
Book a Call