Take Payments Over the Phone, Safely
Voice Checkout
Collect secure card payments on your phone lines through Twilio, by IVR or with a live agent, without your team ever seeing or hearing card details. Your PCI scope stays limited, and it works with any compatible gateway.
Trusted by teams taking payments by phone
The Problem, and the Fix
Before & After
Without Shuttle
- Agents read out or type card numbers into your CRM
- Card data ends up in call recordings and screenshots
- Your whole contact centre sits inside PCI scope
- Customers read card numbers aloud in public
- Declined cards mean callbacks and lost revenue
With Shuttle
- Keypad Capture (DTMF) The customer enters the card on their phone; the agent never hears or sees it
- Clean Recordings The digits never reach your systems or your call recordings
- Reduced PCI Scope Card data never touches your infrastructure, so your PCI scope is heavily reduced
- SMS Payment Links Send a link to finish on their phone if they can't pay live
- Your Gateway, Your Rates Works with any compatible gateway
How It Works
Three Steps
- 1
Your customer calls in
They reach your IVR or speak to a live agent. When it's time to pay, Twilio Pay runs secure capture on the same call, for the payment step only.
- 2
They pay securely on the call
The customer keys in their card on their phone (DTMF). The digits never reach your agent, your systems or your call recordings. Can't pay on the call? Send an SMS payment link instead.
- 3
Funds settle through your gateway
Shuttle routes the payment to your gateway and returns only redacted details, so your PCI scope stays limited.
See It in Action
Live Demo
The customer pays via the IVR. The card digits never reach the agent or your systems.
A live agent stays on the line while the customer enters card details securely.
Everything You Need to Take Payment by Phone
Features
No Card Data on Your Systems
Card details never touch your infrastructure. Shuttle tokenises payment data with your gateway, so your PCI scope stays limited.
Agents Never Hear the Card
During secure capture, the card digits never reach the agent, the screen or the call recording. The voice channel stays open for conversation.
SMS Payment Links
When paying on the call isn't possible, send a branded payment link by SMS for the customer to complete on their device.
Works With Compatible Gateways
Works with any compatible gateway. Support for Stripe, Worldpay Access, Adyen, Checkout.com and 30+ gateways in all.
Real-Time Activity & Refunds
See payment activity, apply full or partial refunds, and manage everything from a single dashboard.
Accepted Payment Methods
Payment Methods
Cards
Visa, Mastercard, Amex and more, captured securely via DTMF keypad during the call with real-time BIN validation and Luhn checks.
ACH & Bank Transfers
Accept ACH (US) and Direct Debit (UK) on the call.
Payment Links & Wallets
Send a branded link by SMS or email during or after the call. Supports Apple Pay, Google Pay and PayPal on the customer's device.
Where Merchants Use Voice Checkout
Built For
Contact Centres
Take payment mid-call without putting customers on hold or routing them to a separate line.
Phone & Mail Order
Card-not-present orders taken over the phone, captured securely without your team handling the number.
Collections & Arrears
Collect overdue balances on outbound calls. Agents never see or store card details.
Field & Trade Services
Take payment by phone for jobs booked or completed, with no card machine required.
Bookings & Deposits
Secure deposits and balances by phone, with pre-authorisation holds where you need them.
Subscriptions & Repeat Billing
Set up recurring or repeat payments from a card captured securely on the call.
Enterprise-Grade Compliance
PCI DSS Level 1
Highest level of payment card security certification. Card data never touches your systems.
ISO 27001
International standard for information security management
SOC 2
Audited controls for security, availability, and confidentiality
Simple, Transparent Pricing
Pricing
Works with Twilio today, and any carrier coming soon
plus from $0.20 per transaction, falling with volume, billed through your Twilio account
- An instance is one payment channel, so running phone and links is two instances
- Merchant Portal account included
- 245 Shuttle-billed transactions included every month; Twilio bills its own separately
- From $0.20 per transaction, falling with volume
- Install from the Twilio Marketplace, or set it up in the Merchant Portal
- Card capture inside Shuttle's PCI DSS Level 1 environment
- Works with any compatible gateway
- Branded checkout with custom domain
Building voice payments into your own product or platform? See Voice Checkout for Platforms.
Frequently Asked Questions
FAQ
Do my agents ever see or hear card details?
No. The customer enters their card on their own phone keypad (DTMF). The digits never reach your agent, your systems or your call recordings. The agent stays on the line to help, but never handles the card.
What are my PCI compliance obligations?
Shuttle is PCI DSS Level 1 certified. Because card data never touches your systems, your PCI scope is heavily reduced. You still complete your annual self-assessment, and your acquirer confirms which SAQ applies.
Does it work with my current payment provider?
If it's one of the 30+ gateways that support voice capture, yes: including Stripe, Adyen and Worldpay Access. You keep your processor and rates. You can also run multiple gateways and choose which one handles each payment type.
What if the customer can't pay during the call?
Send them a branded payment link by SMS or email. They complete the payment on their own device, on the call or after it, including with Apple Pay, Google Pay or PayPal.
Which phone systems does it work with?
It supports automated IVR systems and live agent-assisted calls. Works with Twilio today, and any carrier coming soon.
How much does it cost?
Voice Checkout is $49 per live instance per month, plus from $0.20 per transaction, falling with volume, billed through your Twilio account. A Merchant Portal account and team management are included. The 245 transactions included in the $49 cover what Shuttle bills; Twilio bills its own voice transactions separately, outside the bundle.
How do I get set up?
A demo script gets you up and running, and a bespoke setup is typically done by one developer. If you would rather not do it yourself, we offer a white-glove setup, priced on application. Talk to us.
Ready to take payments over the phone?
Book a call to see how Voice Checkout fits your phone lines, your team and your gateway. We'll walk you through the options.
Book a Call