Voice Payments
Use Case
Card capture over phone calls, IVR systems and voice channels, without exposing card data to agents or breaking the conversation flow.
The Opportunity
Phone payments aren't going away.
For insurance premiums, collections, high-value orders, and complex purchases, customers still pick up the phone. The challenge is capturing payment securely while keeping your contact center's PCI scope limited. With Shuttle, agents stay on the line and the card digits never reach them.
The Challenge
Pain Points
Agents Handling Card Data
When call center agents hear or type card numbers, your entire contact center falls into PCI scope, creating audit costs, training requirements, and breach risk.
Payment Left Until Later
When callers are told to go online and pay, or to call back, the payment happens after the call, if it happens at all.
No Unified View
Phone payments taken through a separate system sit in a silo, disconnected from your online payments.
How Shuttle Solves It
Solution
Secure Keypad Capture
Callers key in card details on their phone keypad. The digits never reach the agent, the screen or the recording, which limits the PCI scope of your contact center.
In-Call Payment Flow
Payment capture happens within the existing call. The agent guides the caller while Twilio Pay captures the card securely.
Twilio Integration
Works with Twilio today, and any carrier coming soon. On another carrier or platform that can transfer a call to an external SIP address, you can hand just the payment segment to Twilio. See how the handoff works.
Multi-PSP Coverage
Route voice transactions through 30+ of the PSPs Shuttle connects for online payments.
Why Voice Checkout
Benefits
PCI Scope Reduction
Card data never reaches your contact center, so its PCI scope stays limited. The card is captured securely. You handle the conversation.
Paid on the Call
Customers pay while they are still on the call, with no callback and no "go online and pay".
Unified Reporting
Voice transactions appear alongside online payments in one dashboard: same reporting, one format.
Compliance Confidence
Shuttle is PCI DSS Level 1 certified. Voice payment data is tokenized with your gateway.
No New Hardware
Add voice payments on Twilio with no hardware changes.
Explore More
Related
Ready to add voice payments?
Talk to our team about taking card payments on your phone channel.
Book a Call