Take payments over the phone
Card capture for contact centres, IVR flows and AI voice agents, connected to 30+ payment gateways including Stripe, Adyen, and Worldpay Access.
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You’ve automated the conversation. Now it’s time to automate the payment.
You’ve Automated the Conversation. Now It’s Time to Automate the Payment.
👉 Explore Shuttle Links Checkout
1. The Conversation Revolution
Twenty years ago, BPOs won the customer-experience game by industrialising the conversation.They built the contact centres, chatbots, and offshore teams that kept the world talking, and listening.
Today, those same BPOs are reinventing themselves again. Voice is turning digital. Chatbots are becoming human. Conversations are becoming data.
Yet one part of the experience still feels oddly manual: the payment.
2. The Moment That Matters Most
Every BPO leader knows this scene.A customer is on the line, problem solved, ready to pay.The agent smiles, and then everything slows down.
“Let me just open another screen.”“Can I read your card details?”“Sorry, I’ll send you a separate link.”
Momentum dies. Trust erodes. The customer disappears into a maze of forms and systems that don’t talk to each other.
In that single moment, the conversation stops being intelligent. It becomes inconvenient.
That’s where revenue is lost: not because the customer won’t pay, but because the system can’t keep up.
3. Why Payments Got Left Behind
In the rush to digitise everything from voice to analytics, payments became an afterthought.
Every client had their own PSP. Every PSP had their own API.Compliance rules grew. PCI-DSS hardened.
And so, payments were left to IT projects: long, fragile, and expensive.
The irony?BPOs already handle some of the most sensitive customer interactions on earth.Yet to process a simple £100 payment, they often need to hand the customer off to a third-party portal, breaking continuity and trust.
4. The Category Shift: From Gateways to Layers
The payment landscape has evolved, but unevenly.Gateways gave us pipes. PSPs gave us options.But what BPOs really need is connection: a way to make payments feel like a natural part of the interaction, not an obstacle to it.
That’s what Shuttle calls the Payment Layer.
Not another gateway. Not a PSP. A connective layer that sits between your CX systems and any compatible payment provider, so your agents, bots, or workflows can collect money securely, without ever leaving the conversation.
5. How Shuttle Works
Imagine this:Your agent in AWS Connect finishes a call and clicks “Send payment link.”A branded checkout appears on the customer’s phone. They pay.
Limited PCI scope.
That’s Shuttle in motion: the invisible infrastructure that runs payments across voice, chat, and AI.
6. The BPO Use Cases
Voice Collections
Ideal for service desks, utilities, insurance claims, and debt recovery.
Chatbot Conversions
AI agents don’t need to stop at support.Shuttle turns them into revenue engines by embedding secure links within the chat flow.
Client On-Boarding & Billing
Spin up a new client instance.Each has its own logo, domain, and PSP.
7. Security Without Friction
BPOs live under constant compliance scrutiny.Shuttle is PCI-DSS Level 1 certified, and card data never touches your environment.
And for your clients, that means every payment looks and feels like their brand, not a third-party redirection.
8. Proof in Practice
One BPO migrated from a legacy stack to Shuttle’s Twilio Pay Connector and Links Checkout, enabling agents to collect securely within conversations.
Speed. Security. Simplicity.That’s the Shuttle difference.
9. The Economic Impact
Let’s be clear: the goal isn’t just convenience. It’s conversion.Every failed or delayed payment is a missed opportunity for your clients.
By embedding Shuttle, BPOs can:
Decrease PCI scope and compliance costs
Offer clients new, branded payment channels
In competitive tenders, that capability becomes a differentiator, not a feature.
10. From Contact to Contract
BPOs are evolving from “outsourced service providers” into experience partners.That shift requires more than automation. It requires intimacy.
Shuttle gives you that: the power to close the loop inside the same conversation.
From first contact to final contract, the experience stays connected and branded.
11. The Future: Agentic Payments
AI is already transforming BPO operations.Soon, bots won’t just talk. They’ll transact.
The next frontier is agentic payments: workflows where AI agents can decide and trigger payments automatically within compliance boundaries.
A Payment Layer that allows AI agents to act as financial participants, safely.
12. The New Standard for BPO Payments
You’ve automated conversations.Now, automate the payment.
With Shuttle, you can unify your channels, clients and compatible PSPs under one Payment Layer.Collect payments and deliver the payment experience your clients didn’t know was possible.
BPOs have mastered communication.Now it’s time to master conversion.
🚀 Ready to automate your payment moments?Discover how Shuttle Links Checkout helps BPOs collect across voice, chat, and AI.
You’ve automated the conversation.Shuttle automates the payment.