If you're using Aircall — for a professional services firm collecting fees, an insurance broker taking premium payments, a support team handling refunds, or a debt-recovery operation chasing balances — you've already met the payment gap. Customers want to pay on the call. Aircall is built for call management, not card capture.
Aircall integrates beautifully with HubSpot, Salesforce, and Zendesk, and it's a popular choice for SMB and mid-market teams that need contact-centre functionality without enterprise CCaaS overhead. But payment processing isn't part of the platform — and the workarounds (agents typing card numbers into CRM notes, external pay-by-link tools, single-gateway add-ons) all introduce risk to PCI scope and customer experience.
This guide is for merchants taking payments through Aircall, and for solution providers and App Marketplace partners deploying Aircall for clients. It covers how Shuttle adds enterprise-grade, PCI-compliant payment capture to Aircall — multi-PSP, integrates with Aircall's CRM connectors, and ships without re-platforming.
The Payment Gap in Aircall
Aircall's focus is call management for sales and support — not payment processing. The gaps are significant for businesses that need to take payments over the phone:
No native payment processing. Aircall has no built-in mechanism to capture card details securely during a call.
No DTMF isolation built in. Without an integration, card data spoken or entered during an Aircall call flows through recordings and any connected CRM. This puts your entire infrastructure in PCI scope.
No AI capabilities for payments. Aircall's AI features (call summaries, transcription) don't extend to payment automation. There's no mechanism for AI-driven payment capture.
CRM integration creates risk. Aircall's deep CRM integrations (HubSpot, Salesforce) mean that call recordings and transcriptions containing card data flow into your CRM — massively expanding PCI scope.
How to Add Payments to Aircall
Shuttle integrates with Aircall at the telephony layer to provide PCI-compliant payment capture.
DTMF Masking
When payment is triggered, call audio routes through Shuttle's PCI-certified environment. The customer enters card details via phone keypad. DTMF tones are captured and replaced with masking tones. Aircall recordings and CRM integrations receive no card data.
Payment Links
Shuttle generates payment links sent via SMS during the call. The customer taps the link, enters card details on a secure hosted page, and payment confirmation is returned to the agent in real time. Particularly useful for Aircall's SMB customer base.
Agent-Assist Interface
A widget alongside the Aircall interface lets agents trigger payments, monitor progress, and receive results without handling card data.
How It Works
Call proceeds normally through Aircall.
Payment is triggered. Agent clicks the payment button in the Shuttle widget.
Customer enters card details via phone keypad. DTMF tones are captured and masked.
**Transaction is processed.** Shuttle routes to the configured PSP — any of 40+ supported gateways.
Result returned. Agent sees the outcome in the widget.
Call continues without interruption. Aircall recording resumes with no card data captured.
Agent workflow
From the Aircall Phone app (often alongside HubSpot, Salesforce, or Zendesk), the agent stays on the live call. When the caller is ready to pay, the agent clicks a payment action in their workspace and confirms the amount. They never see, type, or hear the card number — DTMF tones are masked from recordings and from the agent's audio. The agent can see status updates (entered card, validated, processed, approved or declined) without ever entering PCI scope. If the call drops mid-payment, the agent can resume or send a payment link to finish the transaction asynchronously.
Customer experience
The customer stays on the same call with the same agent. When prompted, they enter their card details on their phone keypad — the tones are masked so neither the agent nor the recording captures them. They hear confirmation in real time and stay on the line for follow-up questions, receipt delivery, or scheduling. There's no transfer to a separate IVR, no callback to complete payment, and no link they have to action later. Payment events flow back into the agent's connected CRM automatically.
Multi-PSP Support
Shuttle supports 40+ payment gateways with configurable routing:
By merchant — different clients or business units route to different gateways
By region — route by geography for optimal settlement and fees
By failover — automatic backup if the primary gateway is unavailable
By card type — route specific card brands through preferred processors
For businesses using Aircall across multiple teams or regions, multi-PSP routing ensures the right gateway is selected automatically.
PCI Compliance
Shuttle is a PCI DSS Level 1 certified Service Provider. With Shuttle, card data never enters your Aircall environment. Recordings, CRM data, transcriptions, and agent workstations are all out of PCI scope.
This is especially important for Aircall users with deep CRM integrations. Without DTMF isolation, card data from calls flows into HubSpot, Salesforce, or whatever CRM you've connected. With Shuttle, your CRM stays clean.
Your compliance drops from SAQ-D to SAQ-A.
Shuttle costs $0.20 per transaction with no setup fees, no per-seat fees, and no monthly minimums.
For Solution Providers and Aircall App Marketplace Partners
If you're an Aircall App Marketplace partner or SI deploying Aircall for clients, Shuttle is the payment layer that plugs in alongside your CRM-led implementation. We support white-label deployment, multi-PSP routing across your client portfolio (each client keeps their preferred acquirer), and partner-friendly commercials. Shuttle works with Aircall's HubSpot, Salesforce, and Zendesk connectors so payment events flow back into the CRM your client already uses. For partnership conversations, book a discovery call.
Use Cases
Professional Services
Accountants, solicitors, and consultants using Aircall for client calls can collect invoice payments during the conversation. The client enters card details, payment confirms, call ends with everything handled.
Insurance Brokers
Small and mid-sized insurance brokers on Aircall handle premium collections and renewals. Shuttle captures payment during the call without PCI exposure.
E-commerce Support
E-commerce support teams on Aircall handling order issues, refunds, and re-orders can take replacement payments securely during the support call.
Debt Collection
Collections teams using Aircall capture payment at the moment of commitment — no transfer, no link, no lost conversion.
Frequently Asked Questions
Does Shuttle affect my Aircall CRM integrations?
No — and this is a key benefit. Card data is stripped from the audio before it reaches Aircall, so your HubSpot, Salesforce, or Zendesk integrations never see card data.
How quickly can we go live?
Most Aircall integrations are live within 2-4 weeks.
What does Shuttle cost?
$0.20 per transaction. No setup fees, no per-seat licensing, no monthly minimums.
Related Reading
PCI-Compliant Payments for Contact Centres — the complete guide
Talkdesk Payments — PCI-compliant payment capture for Talkdesk
RingCentral Payments — secure voice payments for RingCX and RingEX
Zendesk Payments — payment collection for Zendesk support teams
Voice Payments — comprehensive guide to voice payment capture
Get Started
Shuttle adds enterprise-grade, PCI-compliant payment infrastructure to Aircall without changes to your telephony, agent training, or customer experience. Most deployments go live in under two weeks across multiple PSPs.
If you take payments in a contact centre, see how Shuttle works for merchants, or book a discovery call to walk through your specific deployment.