Shuttle Blog: Payments, Platforms & AI Agent Insights

Stay up to date with the latest articles, resources, and practical tips on payments, platforms, and AI agents.

Most call answering services handle messages and appointments — but can't take a payment. Here's why, and what it would actually take to add payment collection.

Talkdesk, Genesys, Five9, RingCentral, and NICE all shipped agentic AI capabilities in Q1 2026. Their AI agents can resolve service requests, update accounts, and orchestrate workflows. But the moment a customer says 'I'd like to pay,' the architecture breaks. Here's why — and what closes the gap.

Phygital commerce and help of agentic solutions

Phygital commerce blends online and offline shopping. Learn how AI-powered agentic solutions bridge the gap between digital and physical retail.

The voice AI market hit $47.5B. Every CCaaS vendor is deploying AI agents. But when a customer needs to pay, most voice AI hits a wall. Here's the infrastructure gap — and how to close it.

Stripe opened Checkout, Billing, and Radar to merchants on other processors. Here's why that confirms multi-PSP is the new default — and what platforms should do about it.

PSP mergers keep happening. Here's what Global Payments/Worldpay, FIS/Worldpay, and every acquirer consolidation means for platforms that depend on a single processor.

Having a backup PSP protects your business from payment outages. Learn why redundancy in payment processing is essential for business continuity.

Payment gateway aggregation lets platforms connect to multiple payment providers through a single integration, reducing development effort and cost.

Stripe, Google, Visa, and Mastercard are all announcing agentic payment protocols. But what infrastructure do platforms actually need to let AI agents process payments? Here's what's real, what's hype, and what to build.

PSP distribution is shifting from direct sales to embedded platform infrastructure. Here's why the layer between platforms and PSPs is where payment volume will live.

Sell on TikTok using payment links. Share secure checkout links in your bio, comments, or DMs to convert followers into paying customers instantly.

Payment gateway aggregation lets SaaS platforms offer multiple payment providers through a single integration, reducing development time and complexity.

Add branded payment links to your Moneris account. Send checkout links via SMS, email, or chat — keep your existing Moneris setup. No migration required.

Add branded payment links to your VEEM account. Send checkout links via SMS, email, or chat — keep your existing VEEM setup. No migration required.

Add branded payment links to your Global Payments account. Send checkout links via SMS, email, or chat — keep your existing Global Payments setup. No migration required.

Add branded payment links to your FreedomPay account. Send checkout links via SMS, email, or chat — keep your existing FreedomPay setup. No migration required.

Add branded payment links to your CardConnect account. Send checkout links via SMS, email, or chat — keep your existing CardConnect setup. No migration required.

Add branded payment links to your Ecommpay account. Send checkout links via SMS, email, or chat — keep your existing Ecommpay setup. No migration required.

Add branded payment links to your BS Payone account. Send checkout links via SMS, email, or chat — keep your existing BS Payone setup. No migration required.

Add branded payment links to your Cybersource account. Send checkout links via SMS, email, or chat — keep your existing Cybersource setup. No migration required.

Add branded payment links to your Fortis account. Send checkout links via SMS, email, or chat — keep your existing Fortis setup. No migration required.

Add branded payment links to your Paytomorrow account. Send checkout links via SMS, email, or chat — keep your existing Paytomorrow setup. No migration required.

Add branded payment links to your LiqPay account. Send checkout links via SMS, email, or chat — keep your existing LiqPay setup. No migration required.

A comprehensive guide to online payments for businesses. Understand payment gateways, processors, and how to choose the right solution for your needs.

The PayFac model traps platforms into owning payment infrastructure they never wanted. Here's why platforms need a payment layer, not a PayFac licence.

Twilio partners with Shuttle to provide PCI-compliant payment connectivity over voice and messaging channels using programmable APIs.

Spreedly has limitations for software platforms including restricted gateway support and pricing complexity. Explore alternative payment aggregation solutions.

Practice management software with payment links improves cash flow, reduces admin, and gives clients a seamless way to pay invoices instantly.

Payments orchestration promises to simplify multi-gateway management. This article breaks down what it really means and whether it is right for your business.

Discover the most popular payment methods in Tanzania led by mobile money services like M-Pesa, bank transfers, and growing digital payment options.

Explore the most popular payment methods in Mexico including OXXO, SPEI, credit cards, and digital wallets driving e-commerce growth across the country.

Discover the most popular payment methods in Kenya including M-Pesa mobile money, bank transfers, and emerging digital wallet solutions.

Razorpay and Anthropic's Claude launched live agentic payments on UPI in India. Here's what the infrastructure looks like — and what Western payment systems need to catch up.

Explore the most popular payment methods in Japan including credit cards, convenience store payments, mobile wallets, and bank transfers.

Explore the most popular payment methods in Italy including credit cards, PostePay, Bancomat, and growing adoption of digital wallets and buy-now-pay-later.

Discover the most popular payment methods in Ethiopia including mobile money, bank transfers, and digital wallets as the market grows rapidly.

BPOs have automated conversations but not payments. Discover how payment automation closes the loop, reduces handle time, and improves collection rates.

Explore the most popular payment methods in Australia including credit cards, PayPal, BPAY, and the rapidly growing buy-now-pay-later services like Afterpay.

Plumbers who accept card payments get paid faster and win more jobs. Learn how digital payments help plumbing businesses reduce cash handling hassle.

Electricians who accept card payments improve customer satisfaction, get paid on the job, and reduce invoice chasing. Start accepting cards easily.

Travel agents can streamline bookings with payment links. Collect deposits and full payments remotely via email or SMS without manual card processing.

Learn about Square payment links and checkout features. Compare Square with alternatives for businesses that need flexible, multi-gateway payment solutions.

Streamline your quote-to-cash process with payment links. Close deals faster by embedding secure payment collection directly into sales workflows.

INSTANDA partners with Shuttle to offer insurance platforms seamless payment processing with multi-gateway support, PCI compliance, and automated billing.

HQ Rental Software partners with Shuttle to offer fleet rental businesses seamless payment processing with multi-gateway connectivity and automated billing.

vFairs partners with Shuttle to let event organisers accept payments through their preferred gateway with built-in fraud protection.

Rezkit partners with Shuttle to give travel and tourism businesses flexible payment processing with multi-gateway support and automated reconciliation.

Eventsforce partners with Shuttle to offer event organisers flexible payment processing with multi-currency support, fraud protection, and gateway choice.

Ordorite partners with Shuttle to bring flexible payment processing to furniture and bedding retailers with multi-gateway support and seamless integration.

Classter partners with Shuttle to bring secure, flexible payment processing to educational institutions with multi-gateway support and automated billing.

Building your own payment facilitation looks profitable on paper, but the hidden costs of compliance, support, and maintenance make it a false economy.

Create Stripe payment links to accept online payments without a website. Share secure checkout links via email, SMS, or social media and get paid fast.

A comprehensive guide to preventing chargebacks. Learn dispute management strategies, fraud prevention tools, and how to protect your merchant account.

An introduction to PCI DSS compliance for merchants and service providers. Learn the requirements, levels, and how to reduce your PCI scope effectively.

PCI DSS v4.0 introduces key changes for software vendors including stricter authentication, enhanced encryption, and new requirements for service providers.

Are payments still a commodity or the next big opportunity? Explore how modern payment infrastructure is transforming SaaS platforms and merchant experiences.

Travel agents use payment links to collect deposits instantly, reduce booking abandonment, and offer clients a seamless way to pay from any device.

Add branded payment links to your Xendit account. Send checkout links via SMS, email, or chat — keep your existing Xendit setup. No migration required.

Adding payment links to invoices reduces days sales outstanding and gets you paid faster. Learn how this simple strategy transforms business cash flow.

Send branded payment links through your Worldpay account. No switching provider. SMS, email, and chat delivery with full tracking and branded checkout pages.

Add branded payment links to your USAePay account. Send checkout links via SMS, email, or chat — keep your existing USAePay setup. No migration required.

Add branded payment links to your Trust Payments account. Send checkout links via SMS, email, or chat — keep your existing Trust Payments setup. No migration required.

Add branded payment links to your Transbank account. Send checkout links via SMS, email, or chat — keep your existing Transbank setup. No migration required.

Upgrade Square payment links with full branding, detailed tracking, and multi-channel delivery. Process through your Square account with better customisation.

Add branded payment links to your Stripe account. Send via SMS, email, or chat with full branding, tracking, and a merchant dashboard. Keep your Stripe rates.

Add branded payment links to your QuickBooks Payments account. Send checkout links via SMS, email, or chat — keep your existing QuickBooks Payments setup. No migration required.

Add branded payment links to your Shift4 account. Send checkout links via SMS, email, or chat — keep your existing Shift4 setup. No migration required.

Add branded payment links to your Paysafe account. Send via SMS, email, or chat with a self-serve dashboard. No code required.

Replace PayPal.me with branded payment links on your PayPal Commerce account. Accept cards without a PayPal account. Full tracking and multi-channel delivery.

Add branded payment links to your Opayo account. Send checkout links via SMS, email, or chat — keep your existing Opayo setup. No migration required.

Add branded payment links to your NMI account. Send checkout links via SMS, email, or chat — keep your existing NMI setup. No migration required.

Add one-off card payment links alongside your GoCardless direct debits. Collect deposits, ad-hoc charges, and balance payments by card.

Enhance Mollie payment links with full branding, SMS and WhatsApp delivery, and detailed tracking. iDEAL, cards, and local methods supported.

Add branded payment links to your Fat Zebra account. Send checkout links via SMS, email, or chat — keep your existing Fat Zebra setup. No migration required.

Add a no-code payment links dashboard to Checkout.com. Your operations team can create and send branded payment links without developer involvement.

Add payment link capability to Braintree. Send branded checkout links via SMS, email, or chat. Process through your existing Braintree account.

Add branded payment links to your Affirm account. Send checkout links via SMS, email, or chat — keep your existing Affirm setup. No migration required.

The travel industry is transforming how bookings and payments work. Explore emerging trends in travel payments, from multi-currency to embedded checkout.

Add a no-code payment links dashboard to your Adyen account. Branded checkout pages, multi-channel sending, and real-time tracking without developer involvement.

Accountants use Shuttle payment links to modernise receivables, accelerate client payments, and reduce time spent chasing overdue invoices.

Law firms use Shuttle payment links to collect retainers, settle invoices, and accept client payments securely without handling card data directly.

Window cleaners who accept card payments improve convenience for customers, reduce no-shows, and get paid on the spot without chasing cash or cheques.

Small businesses can reduce payment fees and speed up collections with ACH payment links. Learn tips for implementing bank-to-bank transfers effectively.

Add payment links to your Linktree bio page and start collecting payments from followers. A step-by-step guide for creators and small businesses.

Freight and shipping companies use Shuttle payment links to eliminate payment delays, reduce manual invoicing, and keep cargo moving on schedule.

Considering becoming a PayFac? Understand the costs, compliance burden, and alternatives like payment facilitation-as-a-service for SaaS platforms.

Compare the top 10 invoicing software solutions for SMEs. Find the right tool to automate billing, track payments, and manage your business finances.

Shuttle Smart Rules let merchants customise checkout flows and automate fraud prevention. Streamline payments with conditional logic and smart routing.

Connect Stripe to QuickBooks and let customers pay invoices online with a single click. Faster collections, automatic reconciliation, fewer overdue invoices.

Sell directly on Instagram using payment links. Share secure checkout links in your bio, stories, and DMs to convert followers into paying customers.

Learn how Ethoca helps merchants prevent chargebacks by resolving disputes before they become formal claims, reducing lost revenue and processing fees.

The payment processing landscape is evolving fast. Learn how platforms and merchants can reduce costs and increase revenue with modern payment strategies.

How embedded payments helped Brightpearl grow. Shuttle enabled the retail operations platform to offer seamless payment processing to its merchants.

Learn how video shopping platforms use payment links to convert live viewers into buyers with instant, secure checkout during broadcasts.

Creators and solo entrepreneurs can accept payments without a website or shopping cart using payment links shared via email, social media, or messaging.

IT services firms use Shuttle payment links to collect project deposits, milestone payments, and retainers faster with secure, branded checkout links.

Connect FreedomPay to Zapier, Twilio, QuickBooks, and more through Shuttle. One of the few approved integrations for the FreedomPay platform.

Compare DTMF tone capture and payment link checkout for phone payments. Both are PCI-compliant but differ in customer experience, cost, and reliability.

Builders and tradespeople who accept card payments win more jobs and get paid faster. Learn how payment links make it simple without a card terminal.

Use payment links in HubSpot to collect payments directly from CRM workflows, emails, and deal pipelines. Boost conversions and simplify billing.

Over 9,000 QuickBooks users connect Shuttle to accept payments through their preferred gateway. See how embedded payments drive platform growth.

Seven practical ways merchants can reduce payment processing fees: negotiate rates, optimise routing, reduce chargebacks, and choose the right provider.

Six proven strategies for SaaS platforms to monetise payments: revenue share, markup, referral fees, premium tiers, value-added services, and more.

Five real merchant workflows transformed by payment links: invoicing, deposits, recurring payments, phone orders, and field service collections.

Five proven strategies to streamline accounts receivable: automated invoicing, payment links, smart reminders, real-time tracking, and reconciliation.

Five reasons SaaS platforms should avoid building payment integrations in-house: cost, complexity, compliance, maintenance, and time-to-market.

Survey reveals the top five frustrations for small businesses: tax, accounting, expense tracking, payments, and cash flow. Learn practical solutions.

Add branded payment links to your PayU account. Send checkout links via SMS, email, or chat — keep your existing PayU setup. No migration required.

Even the smartest IVR can fail. Learn how payment links serve as a reliable fallback for voice payments, reducing drop-off and recovering failed calls.

For most businesses using Twilio, building an IVR system is simple. Automate menus, route calls, personalise experiences — all in code.

For decades, taking payments over the phone has been the customer service industry’s necessary evil. Essential for convenience — but fraught with risk.

For years, Business Process Outsourcers (BPOs) have perfected the art of conversation. A customer calls to renew, pay, or settle an account.

Twenty years ago, voice was the channel of human connection. Call centres were the heartbeat of customer experience. AI agents are replacing scripts.

For twenty years, payments in software have been treated as a side project.Platforms bolt on a gateway, ship an API, and hope merchants figure it out.

AI agents are changing how customers buy. Explore how agentic commerce will reshape checkouts, payments, and the role of SaaS platforms in the AI era.

AI agents are replacing traditional checkouts. Learn how SaaS platforms can prepare for AI-driven commerce by embedding flexible payment infrastructure.

SaaS platforms can embed a branded payment link feature in weeks using Shuttle, instead of spending months building payment integrations from scratch.

Compare multi-gateway connectors and native PSP integrations. Learn which approach helps SaaS platforms support more payment providers with less effort.

For the last 20 years, we’ve been told to optimise everything.

If you’re trying to modernise your AR process, the choices can feel overwhelming.

Chasing invoices isn’t just a finance problem — it’s a customer experience problem.

Scale your accounts receivable without adding headcount. Learn how automated payment links and workflows reduce manual AR work and improve collections.

Why Payment Links Might Be the Upgrade Your CFO Doesn’t Know They Need

85% of customer interactions will be managed without human intervention by 2025. (Source: Gartner)

Your AR team is stuck in spreadsheets while revenue grows. Discover how payment automation eliminates manual follow-ups and speeds up cash collection.

1 October 2024 Shuttle and PolyAI work together to Enable Seamless Payments and Enhanced Customer Experience Across Industries

COMPARE — Payment Gateways, Merchant Accounts and more.

Accept ACH bank payments on QuickBooks invoices using the Shuttle app. Lower transaction fees, faster settlement, and automatic payment reconciliation.

Nick hosted a discussion with Chargebee and GoCardless via SaaStock Local.

COMPARE — Payment Gateways, Merchant Accounts and more.

In Nigeria, a plethora of digital payment solutions facilitates businesses’ entry into the burgeoning e-commerce market.

Accept card payments directly from QuickBooks Online invoices. Shuttle connects your preferred payment gateway so customers can pay instantly.

COMPARE — Payment Gateways, Merchant Accounts and more.

This is a big deal and if you’re running an online marketplace in the EU you need to read this…

COMPARE — Payment Gateways, Merchant Accounts and more.

In the Netherlands, iDeal reigns supreme as the go-to online payment system, supported by major banks and constituting over 60% of online transactions.

Alipay, a subsidiary of Ant Group, stands as the foremost online payment platform in China since its establishment in 2004, achieving dominance in the.

We hosted EKM, the UK ecommerce shopping cart for a chat about how they achieved breakthrough as one of the UK’s leading e-commerce platforms. Some highlights:

Introduction: The Problem of Late Payments in the Electrical Industry

Create payment links powered by Authorize.net. Send secure checkout links via email, SMS, or chat and accept cards without building a shopping cart.

Payment links are transforming in-store payments. Learn how retailers use QR codes and link-based checkout to offer flexible, card-present-free payments.

Payment links help businesses get paid faster by sending instant checkout links via email, SMS, or messaging apps. Learn how to improve your cash flow.

The growth of e-commerce in Thailand is propelled by increasing internet penetration and the widespread use of mobile devices, providing consumers with.

COMPARE — Payment Gateways, Merchant Accounts and more.

Discover how payment links help contractors get paid faster, reduce late payments, and streamline invoicing for construction and trade businesses.

COMPARE — Payment Gateways, Merchant Accounts and more.

10 February 2023 Merchants can now use Kount fraud and chargeback prevention via their software vendor thanks to Shuttle.

Nobody likes to wait, especially when it’s related to getting paid. The average waiting time in the UK for an invoice to be settled for an SME is 71 days.

In Brazil, a diverse range of payment methods, including local options like Boleto Bancario and SafetyPay, alongside international methods such as.

COMPARE — Payment Gateways, Merchant Accounts and more.

The United Kingdom leads the way in Europe’s e-commerce market, thanks to its nearly 69 million population and widespread internet access in 97% of.

The e-commerce payment landscape underwent substantial transformations driven by the surge in mobile payments and the adoption of digital wallets such.

COMPARE — Payment Gateways, Merchant Accounts and more.

Learn how field sales teams use payment links to close deals on the spot, reduce paperwork, and accelerate cash collection from anywhere.

COMPARE — Payment Gateways, Merchant Accounts and more.

Despite the increasing prevalence of e-commerce and online payments in Morocco, cash continues to be the primary payment method, mainly driven by a.

COMPARE — Payment Gateways, Merchant Accounts and more.

Explore how food and beverage businesses use payment links to speed up ordering, reduce queues, and offer flexible payment options to customers.

These trends collectively signify a mature and thriving e-commerce landscape in France

Indonesia, a vibrant hub of digital innovation, showcases a rich tapestry of popular digital payment methods that cater to diverse consumer needs.

Learn why call centres are adopting payment links to capture secure payments during calls, reduce PCI scope, and improve first-call resolution rates.

The rising prevalence of digital payments and e-commerce in Egypt offers a lucrative opportunity for merchants seeking to establish and enhance their.

With a population of 11.6 million individuals, a significant portion of whom are already well-acquainted with online payment methods, Belgium emerges as.

COMPARE — Payment Gateways, Merchant Accounts and more.

‘As soon as a marquee brand embraces OB payments then we will see success’

COMPARE — Payment Gateways, Merchant Accounts and more.

In the realm of online shopping in New Zealand, credit and debit cards reign supreme as the preferred payment methods for consumers, aligning with the.

COMPARE — Payment Gateways, Merchant Accounts and more.

Cash on delivery (COD) is a widely favored payment method in the Philippines, particularly for online purchases, as there is a prevailing lack of trust.

In Malaysia, alongside traditional payment methods, the adoption of mobile payment solutions is on the rise, with popular apps like GrabPay, Boost.

Offering popular local payment methods like Przelewy24 and BLIK can help merchants localize their checkouts and cater to the preferences of Polish.

COMPARE — Payment Gateways, Merchant Accounts and more.

Integrate Authorize.net with QuickBooks to accept online invoice payments. Reduce manual data entry and get paid faster with automated reconciliation.

COMPARE — Payment Gateways, Merchant Accounts and more.

The expansion of e-commerce in South Africa can be attributed to various factors. The pandemic has also boosted consumer confidence in online purchases.

COMPARE — Payment Gateways, Merchant Accounts and more.

With the surge in digital payments and the expanding e-commerce landscape, Vietnam presents numerous opportunities for fintech companies.

COMPARE — Payment Gateways, Merchant Accounts and more.

In Canada, alongside traditional card payments, alternative methods such as PayPal and Amazon Pay are prevalent, providing online shoppers with.

A step-by-step guide to accepting online payments in QuickBooks. Connect your payment gateway, send invoices with pay links, and get paid faster.

Discover how payment links simplify card authorisation, reduce PCI compliance burden, and provide a secure way to capture payment details remotely.

1 December 2019 Brightpearl, a leading retail operations platform for brands and retailers, uses Shuttle to power it’s payment features.