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7 Objections Bosses Raise About Improving AR (and How to Overcome Them)
Why Payment Links Might Be the Upgrade Your CFO Doesn’t Know They Need
If you work in Accounts Receivable, chances are you’ve been stuck chasing payments with manual bank transfers, confusing remittance emails, or even cheques (!). You know there’s a better way. But when you suggest something like Payment Links, your boss might shoot it down with a familiar phrase:
“What we have already works.”
The reality? It doesn’t. You’re overworked. Customers delay payments because it’s a pain to pay. Cash is slow to hit the account. And your software tools aren’t talking to each other.
Here are the 7 most common objections from finance leadership—and how to help them see the real cost of doing nothing.
1. “What we have already works.”
On the surface, it does work—eventually. But here’s the hidden cost:
Time wasted on manual follow-ups
Slow Days Sales Outstanding (DSO)
Customer confusion
Staff burnout
💡 Overcome it:
Help them see that “works” isn’t the same as “works well.” Show them the hours you spend chasing payments manually and how that impacts your workload and the business’s cash flow.
Instead say:
“We don’t need to replace our systems. This just lets customers pay faster and makes our job easier—with no disruption.”
2. “I don’t want to pay card fees.”
This is a big one. Many leaders panic at the idea of losing 2.9% of invoice value.
💡 Overcome it:
Emphasise ACH is low-cost or free.
Card payments can be optional or even surcharged.
Faster payment = earlier revenue recognition and better cash position.
Instead say:
“We can default to ACH, but let customers choose card if they need flexibility. It gets us paid faster, and that’s worth more than the fee.”
3. “It sounds complicated to implement.”
They imagine big IT projects, data migration, and disruption.
💡 Overcome it:
Explain that Shuttle Payment Links don’t require changing anything. They work with what you already use—QuickBooks, Xero, NetSuite, email, or SMS.
Instead say:
“This is plug-and-play. No platform switch, no IT involvement. It’s just a payment link.”
4. “Our customers prefer manual bank transfers.”
Some do. But many don’t—they just have no alternative.
💡 Overcome it:
Frame it as offering a better experience. A payment link doesn’t replace manual transfers—it simply adds a faster, simpler option.
Instead say:
“If even 20% of customers use the link, that’s 20% less chasing and reconciling we have to do.”
5. “There’s no ROI here.”
If it looks like just a link, they’ll think it’s just another feature.
💡 Overcome it:
Connect the dots between:
Faster payments = lower DSO
Less chasing = lower overhead
Better experience = faster renewals and improved customer NPS
Instead say:
“This isn’t just a payment tool—it’s a cashflow, time, and team efficiency tool.”
6. “It’ll mess up reconciliation.”
They’re thinking of partial payments, unknown references, and messy statements.
💡 Overcome it:
Show that payment links from Shuttle auto-match with invoices and push real-time data into your ERP or accounting system.
Instead say:
“Actually, it makes reconciliation easier—because we get context with every payment, not just a cryptic ACH reference.”
7. “We’ll look at this next quarter.”
A classic stall tactic. Usually code for “I don’t see the urgency.”
💡 Overcome it:
Remind them of how many overdue invoices, hours of admin, and delayed payments will occur between now and then.
Instead say:
“We can pilot this with just one segment or client and see results before month-end. Low risk, high impact.”
✅ Why It’s Worth Overcoming These Objections
Because you’re tired of:
Chasing emails
Explaining payment instructions
Matching unknown ACHs to invoices
Apologising for “broken” payment experiences
And more importantly—because your business deserves to get paid faster, with less friction.
💡 The Smartest Upgrade You’ll Make All Year
With Shuttle Payment Links, you can:
Add payment links to any invoice, email, or SMS
Let customers pay via ACH or card
Keep using the ERP or invoicing system you already have
Automate the entire workflow with Zapier
All without making your boss feel like it’s “another system” to deal with.
