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The comprehensive solution

Twilio Pay Connector

More than just a connector

Accept more payments and increase sales

  • Out-of-the-box feature set
  • Faster to market
  • Less maintenance
  • Endorsed by Twilio
  • Connect your preferred payment stack
  • Reduce PCI scope / Be PCI compliant
  • Accept different payment methods
  • Save time by utilising pre-built components
Enable multiple payment methods

Customer convenience

  • Pay via cards or ACH on phone
  • Pay via any payment method via SMS
  • PayPal, Apple Pay, Google Pay ready
  • Offer financing via a supported BNPL provider
  • Can’t take a phone payment then send a link
  • Retain more customers through ease of use

Easy, fast and secure

Out-of-the-box components

With Shuttle, you get the blueprint to build your application and accept payments over the phone, via SMS or another channel later. You can get moving quickly after reviewing our demo app code. We have a pre-built checkout, gateway connector and view of payments UI that you can leverage and plugin to your existing technology.

Unlike other connectors which just allow you to tokenise a payment method, Shuttle actually allows the auth, capture and tokenisation of a payment with status messages and interfaces that allow you confidently and quickly build a process around accepting payments and recording those payments effectively.

Rest assured

Whether it’s the IVR process or SMS checkout, Shuttle provides a PCI DSS Level 1 Compliant solution.


Connect your preferred payment provider and configuration, with the ability to setup multi-gateway support, different payment methods and third party tools like fraud. We partner with payment providers to ensure the best possible connection.

payment gateways


  • Use your preferred payment gateway with Twilio
  • IVR compatible
  • Doesn’t record card details for PCI compliance
  • Send payment links via SMS
  • View payment activity in Twilio
  • Apply full or partial refunds in Twilio
  • Tokenise payment method 
  • Authorize card details for use in any channel
  • Run multiple payment profiles for different configurations
  • Smart checkout represents gateway configuration

The Payments Platform that’s ready to go.

“Shuttle has helped us deliver great payment solutions to our customers and have provided great support throughout.”
Gari Gono, Head of Solution – Instanda



Start accepting payments by phone and SMS today.


Per transaction billing by Twilio
(volume discounts available)

Bundled Bronze SLA

Support hours: Mon-Fri 9-6 UK time
Response time: 48 hours
Community support group

Silver SLA

$POA/txn + £500/month

Permanent Slack channel 3x technical
24/7 Phone line for P1 issues
Support hours: Mon-Fri 9-6 UK time
Response time: Better
Community support group
Go live checklist & certification

Gold SLA

$POA/txn + £2,500/month

Permanent Slack channel 20x technical
24/7 Phone line for P1 issues
Support hours: Mon-Fri 9-6 UK time
Response time: Best
Community support group
Go live checklist & certification
Up to one customer contract clause
Monthly check-in meeting via Zoom


What Payment Gateways are supported?

The following payment gateways are supported:

Twilio pay for Adyen
Twilio pay for
Twilio pay for Azul
Twilio pay for Braintree
Twilio pay for BS PayOne
Twilio pay for CardConnect
Twilio pay for
Twilio pay for Global Payments
Twilio pay for LiqPay
Twilio pay for Mollie
Twilio pay for Moneris
Twilio pay for NMI
Twilio pay for Opayo
Twilio pay for PayPal
Twilio pay for PaySafe
Twilio pay for PayU
Twilio pay for Square
Twilio pay for Stripe
Twilio pay for Veem
Twilio pay for Transbank
Twilio pay for USAePay
Twilio pay for WorldPay

What are my PCI compliance obligations?

Shuttle is PCI DSS Level 1 compliant and you use Shuttle’s components to take payments in a PCI compliant manner. You should still complete a SAQ-A form and operate with PCI compliance. If you have further PCI compliance questions you can contact us using the chat.
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