Voice Checkout

PCI-Compliant Payments Over Any Voice Channel

Collect secure payments during phone calls via IVR or agent-assisted flows, without ever handling card data. Connect to 16+ payment gateways — PCI DSS Level 1 compliance handled for you.

Twilio Pay Any Carrier

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The Problem

Collecting payments over the phone means handling sensitive card data, managing PCI compliance, and building custom integrations for every gateway.

Most businesses either accept the risk or avoid phone payments entirely.

How Voice Checkout Works

Three Steps

  1. 1

    Customer calls your business

    A customer reaches your IVR system, speaks with a live agent, or interacts with an AI agent. When it's time to pay, Shuttle joins the call for the secure capture segment only.

  2. 2

    Shuttle captures payment securely

    The customer enters card details via keypad (DTMF) — tones are stripped from the audio so the agent never hears them. Alternatively, a payment link is sent via SMS or email with support for digital wallets.

  3. 3

    Payment is processed through your gateway

    Shuttle routes the transaction to your chosen payment gateway, tokenises the card for future use, or authorises for later capture. Only redacted details are returned — your systems never see sensitive data.

Out-of-the-Box Feature Set

Features

Pre-Built Checkout

Out-of-the-box checkout, gateway connector, and payments UI — ready to integrate with your voice flows.

IVR Compatible

Works with automated IVR systems and agent-assisted calls. Capture payments via DTMF keypad or voice input.

No Card Data Recorded

Card details never touch your infrastructure. Shuttle tokenizes payment data so you stay out of PCI scope.

SMS Payment Links

When phone payment isn't possible, send a secure payment link via SMS for the customer to complete on their device.

16+ Payment Gateways

Connect your preferred payment stack. Support for Stripe, Worldpay, Adyen, Checkout.com, and more with multi-gateway configuration.

Real-Time Activity

View payment activity, apply full or partial refunds, and manage multiple payment profiles from a single dashboard.

Tokenize & Reuse

Tokenize payment methods during a call and authorize card details for use across any channel — web, mobile, or voice.

Smart Checkout Profiles

Run multiple payment profiles with different gateway configurations. Smart checkout routes transactions based on your rules.

No Setup Fees

Direct per-transaction pricing with no setup fees, no monthly minimums, and no hidden costs. Pay only for what you use.

DTMF Security

During secure card capture, DTMF tones are stripped from the audio stream so the agent never hears card details. The voice channel stays open for conversation.

Tokenise & Auth

Tokenise payment details for future use, authorise and capture later, or process immediately — supporting one-off payments, pre-auth holds, and recurring scenarios.

Multi-Region Deployment

Telephony infrastructure deployed locally in-region to reduce audio latency. Available across US, Canada, and UK with additional regions on request.

Agent Payment Interface

Real-time agent-assist UI for generating and sending payment links during live calls. Pre-populate fields, trigger payments, and track status without leaving the conversation.

Carrier Connectors

Voice Channels

Twilio Available

Shuttle is Twilio's chosen payment partner. Connect Twilio voice and chat flows to leading payment processors.

Chosen Payment Partner
BYO Carrier Coming Soon

Bring your own carrier via SIP integration. Shuttle's carrier-agnostic telephony layer runs within our PCI-compliant environment — no Twilio dependency required.

Voice-to-Text Coming Soon

Customers speak their card details aloud instead of using the keypad. Shuttle converts speech to text securely within the PCI environment.

Accepted Payment Methods

Payment Methods

Cards

Visa, Mastercard, Amex and more — captured securely via DTMF keypad during the call with real-time BIN validation and Luhn checks.

ACH & Bank Transfers

Accept ACH (US), BACS and Direct Debit (UK) with routing and sort code lookups to confirm bank details in real time.

Payment Links & Wallets

Send a branded payment link via SMS or email during or after the call. Supports Apple Pay, Google Pay, and PayPal — customers complete on their device with their preferred wallet.

Supported Payment Gateways

Adyen
Authorize.net
CardConnect
Checkout.com
FreedomPay
Global Payments
LiqPay
Moneris
NMI
Opayo
PayPal
PaySafe
PayU
Stripe
USAePay
Worldpay

Enterprise-Grade Compliance

PCI DSS Level 1

Highest level of payment card security certification — your customers' card data never touches your systems.

ISO 27001

International standard for information security management

SOC 2

Audited controls for security, availability, and confidentiality

Nathan Liu
Shuttle let us treat legacy payment providers as a modern SaaS service. It enabled us to support the gateways our customers required and fully automate high-value transactions across regulated industries.
Nathan Liu PolyAI

Simple, Transparent Pricing

Pricing

Voice Checkout

For individual agents and small teams

POA
  • One user
  • PCI-compliant voice payment capture
  • Real-time transaction reporting
  • Multi-currency support
  • Slack channel on request
  • 24/7 phone line for P1 issues
  • Go live checklist & certification
Coming Soon
Voice Checkout via Twilio Pay Popular

Install directly from Twilio Marketplace

$0.20 per transaction

Billed via Twilio

  • Same Voice Checkout features
  • Install from Twilio Marketplace
  • Billed through your Twilio account
  • Demo app code & blueprint included
  • Go live checklist & certification
  • Team plan available (+$49/user/mo)
Install Now
Team Upgrade

For contact centres and multi-agent operations

$49 /user/mo
  • Everything in Voice Checkout
  • Multi-user access
  • Connected accounts
  • Branded caller experience
  • Webhook notifications
  • Merchant self-service portal
Upgrade

Frequently Asked Questions

FAQ

What is Shuttle Voice Checkout?

Shuttle Voice Checkout connects your voice and chat flows to leading payment processors like Worldpay, Checkout.com, Opayo, and Stripe, without you handling card data. Customers pay securely via keypad (DTMF), voice input, or a payment link sent via SMS.

What payment gateways are supported?

Shuttle supports 16+ gateways including Adyen, Authorize.net, CardConnect, Checkout.com, FreedomPay, Global Payments, LiqPay, Moneris, NMI, Opayo, PayPal, PaySafe, PayU, Stripe, USAePay, and Worldpay Access.

What payment methods are supported?

Cards (Visa, Mastercard, Amex), ACH bank transfers, and additional payment methods via branded Payment Links sent by SMS.

What are my PCI compliance obligations?

Shuttle is PCI DSS Level 1 compliant. Because card data never touches your systems, your PCI obligations are significantly reduced. You should complete SAQ-A forms for your own records.

How long does it take to set up?

A demo script allows you to be up and running within hours. Bespoke setup is typically complete within a week with one developer.

Which voice carriers are supported?

Twilio is available as a pre-built connector — Shuttle is Twilio's chosen payment partner. For other carriers, Shuttle offers a carrier-agnostic BYO Carrier option via SIP integration, with telephony infrastructure deployed in-region across US, Canada, and UK.

What's the difference between the Shuttle Connector and a Generic Connector on Twilio?

On Twilio, the Shuttle Connector is pre-built and optimised for specific processors with end-to-end payment orchestration, production-ready monitoring, and multi-merchant management. The Generic Connector is Twilio's lightweight, open connector that requires you to handle PSP integration yourself — useful for custom providers and testing.

Ready to add voice payments?

Talk to our team and see how Shuttle Voice Checkout can have you collecting payments over the phone in days, not months.

Book a Call