Collect Payments, Not Compliance Headaches
For Collections
Your agents are on the phone with debtors every day. Shuttle lets them capture payments securely over voice, SMS, and email — without PCI scope, without PSP lock-in, and without slowing down the call. Read our guide to secure payment collection for debt agencies for the full architecture.
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The Problem
Collections runs on phone calls, but phone payments are a compliance minefield.
Your agents handle sensitive card data on every call, your channels are limited, and every creditor mandates a different PSP. PCI DSS v4. 0. 1 has made this harder — creditors can no longer transfer liability by outsourcing, and enhanced monitoring requirements mean your compliance posture is under the microscope.
Why Collections Agencies Struggle with Payments
Pain Points
PCI Risk on Agent Calls
Agents reading card numbers over the phone puts your entire operation in PCI scope. One slip and you're facing fines, audits, and reputational damage.
Limited Payment Channels
Debtors want to pay how and when it suits them — by phone, SMS link, or online. If you only offer one channel, you're leaving collections on the table.
PSP Lock-In
Your clients mandate specific payment processors. Supporting each one means custom integrations, separate reporting, and mounting technical debt.
Secure Payments Across Every Channel
The Shuttle Solution
Voice Checkout
PCI-compliant IVR and agent-assisted voice payments. Agents stay on the call while Shuttle securely captures card data — zero PCI scope for your operation.
Payment Links
Send branded payment links via SMS or email during or after the call. Debtors pay in their own time through a secure hosted checkout page.
Multi-PSP Flexibility
Connect any PSP your clients require through a single integration layer. Switch, add, or remove processors without changing your codebase.
Why Collections Choose Shuttle
Benefits
Zero PCI Scope
Card data never touches your systems. Shuttle handles all PCI DSS Level 1 compliance, so your agents collect payments without compliance overhead.
Higher Collection Rates
Capture payments at the moment of highest intent — on the call, via SMS right after, or through email follow-up. More channels means more recovered debt.
Multi-Channel Capture
Voice, SMS, email, and online — all through one payment layer. Meet debtors wherever they're ready to pay.
Faster Agent Workflows
Agents send a payment link or trigger IVR payment without leaving their workflow. Less time fumbling with payments means more calls per shift.
Compliance Included
PCI DSS, data encryption, and fraud monitoring are built in. Your compliance team sleeps better and your audits get simpler.
Revenue from Payments
Earn on eligible transactions processed through Shuttle. Payments become a revenue line, not just a cost centre for your collections operation.
Related Guides
Learn More
- Secure Payment Collection for Debt Agencies — PCI-compliant payments for the collections vertical
- PCI-Compliant Payments for Contact Centres — The complete guide to secure contact centre payment approaches
- Payment Collection for BPOs — Multi-client payment collection for outsourcers
- PCI Pal Alternatives for BPOs & Contact Centres — Comparison of contact centre payment solutions
Ready to collect more, compliantly?
Talk to our team and see how Shuttle can have your agents collecting payments securely in weeks.
Book a Call