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MerchantsPayment Links

From Chase to Choice: Give Customers Easier Ways to Pay Your Invoices

Flexible

Our Payment Links are different

Shuttle Payment Links are not limited like others. We recognise that businesses need flexibility and control to improve their payment collection processes. Our payment links are not tied to any one payment provider, they can let the customer define the amount or you can be very specific about what and how much they’re for.

Use your Payment Gateway

Connect from 30+ Payment Providers. This means you can use your preferred provider with the rates that you have agreed. No more 5% fees just because you’re using a hosted solution that doesn’t support your preferred payment gateway.

Use Multiple Payment Gateways/Methods

Get paid via PayPal, Buy Now Pay Later, Financing or Bank to Bank. Payment links that are from your payment provider are limited to that provider and their features.

Not tied to any product, invoice or amount

Use one link for everything or organise your links by creating many for each use case. Other providers make you create a product or invoice just so you can create a payment link. That’s missing the point.
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Pre-authorize, capture payment or save a card

Take a payment now or just authorize the card or save the payment method for later. Other payment link products don’t empower the seller, they are merely designed for a simple use case.

Chasing invoices isn’t just a finance problem — it’s a customer experience problem.

When someone doesn’t pay on time, the assumption is that they’re being difficult. But more often than not, the issue isn’t refusal — it’s friction. The payment process is unclear, awkward, or inconvenient. And so, they delay.

If you’re spending too much time following up on overdue invoices, it’s worth asking: are you giving your customers the choice and clarity they need to pay you easily?

Let’s explore how a few small changes can flip your AR process from “follow-up fatigue” to frictionless flow.


😩 The Problem With Traditional Invoicing

Most mid-sized businesses still rely on static PDFs and manual instructions:

  • “Please pay by bank transfer using the reference INV-1423”

  • “Let us know once payment is made”

  • “Here’s a link to log in and pay your bill”

These methods assume the customer will:

  • Read the invoice immediately

  • Switch apps to open their banking

  • Type in long reference numbers correctly

  • Remember to tell you when they’ve paid

…and that’s a lot to expect when they’re busy, distracted, or unsure.

Every step is a drop-off point.


💡 What People Actually Want

Think about your own buying habits.

You don’t delay because you don’t want to pay — you delay when:

  • You can’t pay the way you prefer

  • You have to jump through hoops

  • You’re unsure what you’re being asked to do

  • You don’t have time to deal with it

Your customers are no different. The easier you make it for them to pay, the faster they’ll do it.


🧭 Shift From ‘Chasing’ to ‘Enabling’

The goal isn’t just to collect money — it’s to remove friction from the moment payment is due. That means giving your customers:

✅ Choice of payment method

Card, ACH, Open Banking, Pay by Bank. Let them pick the method that suits them best — especially for international or high-value payments.

✅ Clarity in the payment experience

A branded, mobile-friendly checkout with pre-filled info. No portals. No logins. No guesswork.

✅ Convenience in the channel

Send the link where they already are: via email, SMS, WhatsApp, or even your CRM. No need to chase. No need to ask, “Did you get the invoice?”


🔗 The Role of Smart Payment Links

Smart payment links are a simple but powerful way to modernise your AR workflow.

  • Each link is tied to a specific invoice

  • Delivered instantly via your chosen channel

  • Offers multiple payment methods in one branded experience

  • Tracks when it’s viewed, clicked, and paid

  • Updates your accounting platform automatically

It’s like sending a checkout page, not a to-do list.


📉 The Impact on Your Finance Team

BenefitWhat It Means
Less manual chasingAR team spends less time on follow-up emails and calls
Faster paymentsReduced DSO, improved cash flow
Fewer payment errorsPre-filled details mean no missed references
Real-time visibilityKnow who’s seen the invoice and who needs a nudge

And the best part? You don’t need to rip out your systems.

Shuttle’s payment links plug into the tools you already use: Xero, QuickBooks, NetSuite, Salesforce, HubSpot, Make.com, and more.


So, What Happens When You Give Customers Choice?

They pay faster.
They stop needing reminders.
They feel like they’re working with a modern, capable business — not one stuck in the 2010s.
And your team gets to focus on strategy, not chasing.

Because in today’s world, getting paid shouldn’t feel like a battle.
It should feel like a click.