LivePerson runs the Conversational Cloud, an enterprise conversational AI and digital-messaging platform. It is messaging-first: web and in-app messaging, SMS, WhatsApp, Apple Messages for Business, RCS and Facebook Messenger sit at the centre, with conversational bots and human agents handling customers across all of them. If you are a merchant running customer conversations on LivePerson, or a system integrator implementing it, payments are a natural extension of those conversations.
LivePerson already orchestrates payments. Through Bring Your Own Payments (BYOP) in Conversation Builder, an Apple Pay integration, and a partnership with Sycurio for PCI-descoped capture, customers can transact inside the conversation. LivePerson is messaging-first today, with its voice and agentic story growing (it is being acquired by SoundHound AI, announced April 2026, to add voice and agentic AI capabilities).
This guide is for merchants and SIs weighing when a single multi-PSP payment layer that spans both messaging and voice fits alongside what LivePerson provides. The goal is not to replace LivePerson's orchestration. It is to show where one payment layer across channels, with gateway breadth and true in-call capture, adds value.
LivePerson's Payments Today: What You Get
LivePerson does not process cards itself. It orchestrates payment flows so the customer transacts without leaving the conversation:
Bring Your Own Payments (BYOP) in Conversation Builder lets you connect your existing payment provider into the conversational flow. LivePerson orchestrates the steps; your provider processes the card.
Apple Pay integration supports a fast, native checkout for customers in supported channels.
Sycurio partnership (announced August 2024) adds secure, PCI-descoped payment capture inside Conversational Cloud, designed to remove agents from PCI DSS scope.
Enterprise compliance, including PCI-DSS, is part of LivePerson's platform posture.
This is a capable starting point. If your business already routes through one payment provider and your conversations are messaging-only, BYOP plus Sycurio may cover what you need. The questions below help you decide when a broader layer is worth adding.
When a Multi-PSP Layer Across Channels Helps
A dedicated payment layer like Shuttle fits when you need more than a single provider wired into a single channel:
One layer across messaging and voice. LivePerson is messaging-first, with voice growing. A single payment layer covers messaging links and in-call voice capture so the experience is consistent as your voice channels expand.
**40+ payment gateways.** Connect 40+ payment gateways including Stripe, Adyen, Worldpay, Checkout.com, Braintree and Square, rather than wiring up one provider per flow.
Bring your own gateway. Keep your existing acquiring relationships and processing rates. Shuttle routes; it does not force a switch.
Per-client and per-tenant routing. Route different brands, regions or business units to different gateways from one integration.
PCI DSS Level 1 as a certified Service Provider, with true in-call DTMF capture for voice conversations.
How Shuttle Adds Payment Capture to LivePerson
A customer reaches a point in a LivePerson conversation (bot or agent) where payment is needed.
In messaging, Shuttle generates a secure hosted payment link delivered inside the conversation. In voice, the agent triggers a Shuttle capture session.
The customer pays via the hosted page (card, Apple Pay, local methods) or enters card details by phone keypad (DTMF) on a voice call.
Sensitive card data is captured by Shuttle's PCI Level 1 environment, never touching LivePerson, the agent screen or your systems.
Shuttle routes the transaction to your chosen gateway and returns a real-time confirmation into the conversation.
How It Works
Agent and bot workflow
In a messaging conversation, a bot or human agent shares a Shuttle payment link at the right step. The agent never sees or handles card numbers. In a voice conversation, the agent initiates a capture session and stays on the line while the customer keys in card details; the digits are suppressed so the agent and any call recording never receive them. Confirmation lands back in the agent workspace so the conversation continues smoothly.
Customer experience
The customer pays where they already are. In messaging, they tap a link, see a branded checkout, and pay with card or Apple Pay without downloading an app or leaving the thread. On voice, they enter card details on their phone keypad while the agent waits, with no need to read numbers aloud. The result is one consistent, secure flow across every channel.
Multi-PSP Support
Connect 40+ payment gateways including Stripe, Adyen, Worldpay, Checkout.com, Braintree and Square.
Bring your own gateway and keep existing acquiring and pricing.
Route per client, per brand, per region or per business unit from a single integration.
Add or switch gateways without rebuilding your conversational flows.
Pricing is $0.20 per transaction with no setup, monthly or per-seat fees.
PCI Compliance
Shuttle is a PCI DSS Level 1 certified Service Provider. Card data is captured inside Shuttle's compliant environment and never reaches LivePerson, your agents or your infrastructure. That keeps card data out of your PCI scope: instead of the broader SAQ-D obligations that apply when sensitive data touches your systems, most merchants using Shuttle qualify for the lighter SAQ-A. The effect is similar in spirit to what Sycurio offers for messaging, extended across messaging and voice through one layer.
Beyond Messaging: Voice DTMF Capture
LivePerson's voice and agentic story is growing. As you add voice channels, payments need to follow. Shuttle provides true in-call DTMF capture: the customer types card details on the phone keypad during a live call, the tones are intercepted before they reach the agent or the recording, and the transaction is processed in the background. The agent stays in conversation throughout. One payment layer covers both your messaging conversations today and your voice conversations as they scale, with no second integration to maintain.
For Solution Providers and LivePerson Implementation Partners
If you implement LivePerson for clients, Shuttle is the payment layer you add through the LivePerson Developer Center (developers.liveperson.com). The same surface where BYOP, Apple Pay and custom integrations are built, using the platform's APIs and Functions, is where Shuttle slots in:
Use Functions and API integrations to trigger Shuttle payment sessions from bot or agent workflows.
Deliver hosted payment links into messaging conversations, and capture sessions into voice flows.
Keep card data outside the LivePerson environment so your client's PCI scope stays minimal.
Offer per-client gateway routing so one implementation pattern serves multiple brands.
This lets you deliver payment capture as a repeatable part of your LivePerson builds, across messaging and voice, without becoming a payments company yourself.
Use Cases
Conversational Commerce and Order Taking
Let customers complete a purchase inside a messaging or voice conversation, with the gateway and methods you already use.
Bill-Pay and Account Payments
Collect outstanding balances and recurring bills in-conversation, with secure links or in-call capture and instant confirmation.
Bookings and Deposits
Take deposits and booking payments at the moment of intent, before the conversation ends, across any channel.
Customer Support Payments
Resolve payment-related support issues in the same thread or call, from upgrades to renewals, without handing customers off.
FAQ
Does LivePerson take payments? Yes, by orchestration. LivePerson does not process cards itself, but through BYOP in Conversation Builder, an Apple Pay integration and its Sycurio partnership, customers can pay inside the conversation while your provider processes the card.
**What does Shuttle add?** One payment layer across messaging and voice, 40+ gateways with bring-your-own-gateway, per-client routing, PCI DSS Level 1 capture, and true in-call DTMF capture for voice.
Which gateways does Shuttle support? 40+ including Stripe, Adyen, Worldpay, Checkout.com, Braintree and Square. You can keep your existing acquiring relationship and route per client or brand.
Can it handle outbound conversations? Yes. Payment links and in-call capture work in outbound messaging and outbound voice, such as collections, renewals and proactive billing.
**How much does it cost?** $0.20 per transaction, with no setup, monthly or per-seat fees.
Related Reading
Contact centre payments: the hub for secure payment capture across contact centre channels.
Embedded payments for CCaaS: how payment capture embeds into conversational and contact centre platforms.
AI voice agent PCI payments: taking PCI-compliant payments on AI voice agents.
Zendesk payments: payment capture for another messaging-first support platform.
Payments for CCaaS implementation partners: how SIs add a payment layer to contact centre builds.
Take Payments Across Messaging and Voice in LivePerson
Add one PCI Level 1 payment layer to your LivePerson conversations, with 40+ gateways, per-client routing and true in-call capture across messaging and voice.
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