Twilio Pay
Connect Any Payment Gateway to Twilio
Shuttle is Twilio's chosen payment partner. Accept PCI-compliant card payments during voice calls — connect your existing payment gateway to Twilio in minutes, not months.
$0.20 per transaction · No setup fees · Billed via Twilio
What Is Twilio Pay?
Twilio Pay lets contact centres, IVR systems, and AI voice agents accept secure card payments during phone calls. When a customer needs to pay, they enter their card details via the telephone keypad (DTMF) — the tones are stripped from the audio so agents never hear sensitive data.
To process a payment on Twilio, you need a Pay Connector that bridges Twilio's voice platform to your payment gateway. Whether you need to connect Stripe to Twilio, connect Adyen to Twilio, or connect Worldpay to Twilio — a connector handles tokenisation, gateway routing, and PCI compliance so your systems never touch card data.
Shuttle's Twilio Pay Connector lets you connect any of 16+ payment gateways to Twilio out of the box — including Stripe, Adyen, Worldpay, Checkout.com, Authorize.net, and PayPal — with multi-PSP routing, real-time reporting, and PCI DSS Level 1 certification. Shuttle is Twilio's chosen payment partner.
Why Shuttle for Twilio Pay
Features
Twilio's Chosen Payment Partner
Shuttle is the payment partner selected by Twilio. Our connector is built to Twilio's specifications and optimised for production-grade voice payment flows.
16+ Payment Gateways
Connect Stripe, Adyen, Worldpay, Checkout.com, Authorize.net, PayPal, Braintree, Global Payments, NMI, Moneris, Opayo, PaySafe, PayU, FreedomPay, CardConnect, USAePay, and LiqPay.
Multi-PSP Routing
Route transactions to different gateways based on card type, currency, region, or business rules. No code changes — configure routing in your dashboard.
PCI DSS Level 1
Highest level of payment card security. Card data never touches your infrastructure — reducing your PCI scope to SAQ-A. Also ISO 27001 and SOC 2 certified.
DTMF Masking
Card digits entered via keypad are intercepted and masked in real time. Agents hear a flat tone — never the actual card number. Call recordings are clean.
Go Live in Hours
Install from the Twilio Marketplace, configure your gateway credentials, and start processing. Demo app and blueprint included. No lengthy onboarding.
How to Set Up Twilio Pay with Shuttle
Four Steps
- 1
Install from Twilio Marketplace
Find the Shuttle Pay Connector on the Twilio Marketplace and install it to your Twilio account. No infrastructure to provision.
- 2
Configure your payment gateway
Add your gateway credentials (Stripe, Adyen, Worldpay, etc.) in the Shuttle dashboard. Set up routing rules, capture modes, and tokenisation preferences.
- 3
Add Pay to your voice flow
Use Twilio's <Pay> verb in your TwiML or Studio flow. When the customer reaches the payment step, Shuttle handles secure DTMF capture, gateway processing, and returns the result.
- 4
Process payments securely
Card data is captured within Shuttle's PCI-compliant environment, tokenised, and routed to your gateway. Your Twilio application receives a payment token — never raw card data.
Connect Your Payment Gateway to Twilio
Supported Gateways
Shuttle's Twilio Pay Connector supports 16+ payment gateways. Select your gateway below to see how to connect it to Twilio for voice payments.
Shuttle Connector vs Twilio Generic Connector
Comparison
| Feature | Shuttle Connector | Generic Connector |
|---|---|---|
| Payment gateways supported | 16+ production-ready | Build your own |
| PCI DSS Level 1 | Included | Your responsibility |
| Multi-PSP routing | Built-in | Not available |
| Tokenisation & vaulting | Included | Build your own |
| Setup time | Hours | Weeks to months |
| Production monitoring | Dashboard & alerts | Build your own |
| Ongoing maintenance | Managed by Shuttle | Your team |
| DTMF masking | Automatic | Configure yourself |
Twilio Pay Use Cases
Use Cases
Contact Centre Payments
Agents take payments during live calls without hearing card details. DTMF masking keeps the conversation flowing while Shuttle captures payment securely in the background.
IVR Payment Automation
Fully automated phone payment flows. Customers call in, navigate your IVR menu, and pay by entering card details on their keypad — no agent required.
AI Voice Agent Payments
AI voice agents built on Twilio can hand off to Shuttle for the payment step. The AI continues the conversation while Shuttle handles PCI-compliant card capture via DTMF.
BPO & Outsourced Collections
Debt collection agencies and BPOs use Twilio Pay to collect payments during outbound calls. Shuttle ensures PCI compliance across distributed agent teams.
Twilio Pay Pricing
Simple Pricing
Install from Twilio Marketplace
Billed via your Twilio account
- Install from Twilio Marketplace
- Billed through your Twilio account
- PCI-compliant voice payment capture
- 16+ payment gateways included
- DTMF masking & tokenisation
- Real-time transaction reporting
- Multi-PSP routing
- Demo app code & blueprint included
Need more than Twilio? Voice Checkout supports any carrier via SIP — with AI voice agent support, multi-currency, and regional telephony deployment.
Twilio Pay Guides & Resources
Learn More
Twilio Pay FAQ
FAQ
What is Twilio Pay?
Twilio Pay is Twilio's built-in capability for accepting payments during voice calls. It uses the <Pay> TwiML verb to capture card details via DTMF (keypad entry) during a call. A Pay Connector — like the Shuttle connector — bridges Twilio to your payment gateway to actually process the transaction.
What is a Twilio Pay Connector?
A Twilio Pay Connector is a certified integration that connects Twilio's payment capture to a specific payment gateway. Without a connector, Twilio can capture DTMF input but cannot process payments. Shuttle's connector supports 16+ gateways out of the box, so you don't need to build and maintain your own.
How is Shuttle different from the Twilio Generic Connector?
The Twilio Generic Connector is a lightweight, open framework — you build the PSP integration yourself. Shuttle's connector is a fully managed, production-ready solution with 16+ pre-built gateway integrations, PCI DSS Level 1 certification, multi-PSP routing, tokenisation, and real-time monitoring. You go live in hours instead of weeks.
What payment gateways does Shuttle support on Twilio?
Shuttle supports 16+ gateways including Stripe, Adyen, Worldpay, Checkout.com, Authorize.net, PayPal, Braintree, Global Payments, NMI, Moneris, Opayo, PaySafe, PayU, FreedomPay, CardConnect, USAePay, and LiqPay. New gateways are added regularly.
Is Shuttle PCI compliant for Twilio payments?
Yes. Shuttle is PCI DSS Level 1 certified — the highest level of payment card security. Card data captured during Twilio calls is processed within Shuttle's PCI-compliant environment and never touches your infrastructure. This reduces your PCI scope to SAQ-A.
How much does Twilio Pay with Shuttle cost?
Shuttle's Twilio Pay Connector costs $0.20 per transaction, billed through your Twilio account. No setup fees, no monthly minimums, no hidden costs. You only pay for transactions you process.
Can I use Twilio Pay with AI voice agents?
Yes. AI voice agents built on Twilio (including those powered by PolyAI, Retell, and other platforms) can hand off the payment step to Shuttle. The AI agent continues managing the conversation while Shuttle handles PCI-compliant DTMF capture in the background.
How long does it take to set up Twilio Pay with Shuttle?
Most teams go live within hours. Install the Shuttle connector from the Twilio Marketplace, add your gateway credentials, and add the <Pay> verb to your TwiML or Studio flow. A demo app and setup blueprint are included.
Ready to accept payments on Twilio?
Install the Shuttle Pay Connector from the Twilio Marketplace and start processing voice payments today. $0.20 per transaction — no setup fees.
Install on Twilio