Aircall is a cloud phone system popular with sales and support teams, particularly in the SMB and mid-market segments. It integrates deeply with CRMs like HubSpot, Salesforce, and Zendesk, making it a go-to for teams that want call centre functionality without a full enterprise CCaaS platform.
Aircall does not have native PCI-compliant payment processing. The available marketplace options — Paytia and Voxpay — provide basic DTMF masking but are designed for small-scale operations with limited gateway support.
This guide covers how to add enterprise-grade payment capture to Aircall using Shuttle.
The Payment Gap in Aircall
Aircall's focus is call management for sales and support — not payment processing. The gaps are significant for businesses that need to take payments over the phone:
No native payment processing. Aircall has no built-in mechanism to capture card details securely during a call.
Limited marketplace options. Paytia and Voxpay offer DTMF-based card capture but with restricted gateway support. Neither supports multi-PSP routing, multi-tenant operations, or enterprise-scale volumes.
No DTMF isolation built in. Without an integration, card data spoken or entered during an Aircall call flows through recordings and any connected CRM. This puts your entire infrastructure in PCI scope.
No AI capabilities for payments. Aircall's AI features (call summaries, transcription) don't extend to payment automation. There's no mechanism for AI-driven payment capture.
CRM integration creates risk. Aircall's deep CRM integrations (HubSpot, Salesforce) mean that call recordings and transcriptions containing card data flow into your CRM — massively expanding PCI scope.
How to Add Payments to Aircall
Shuttle integrates with Aircall at the telephony layer to provide PCI-compliant payment capture.
DTMF Masking
When payment is triggered, call audio routes through Shuttle's PCI-certified environment. The customer enters card details via phone keypad. DTMF tones are captured and replaced with masking tones. Aircall recordings and CRM integrations receive no card data.
Payment Links
Shuttle generates payment links sent via SMS during the call. The customer taps the link, enters card details on a secure hosted page, and payment confirmation is returned to the agent in real time. Particularly useful for Aircall's SMB customer base.
Agent-Assist Interface
A widget alongside the Aircall interface lets agents trigger payments, monitor progress, and receive results without handling card data.
How It Works
Call proceeds normally through Aircall.
Payment is triggered. Agent clicks the payment button in the Shuttle widget.
Customer enters card details via phone keypad. DTMF tones are captured and masked.
**Transaction is processed.** Shuttle routes to the configured PSP — any of 40+ supported gateways.
Result returned. Agent sees the outcome in the widget.
Call continues without interruption. Aircall recording resumes with no card data captured.
Multi-PSP Support
Shuttle supports 40+ payment gateways with configurable routing:
By merchant — different clients or business units route to different gateways
By region — route by geography for optimal settlement and fees
By failover — automatic backup if the primary gateway is unavailable
By card type — route specific card brands through preferred processors
For businesses using Aircall across multiple teams or regions, multi-PSP routing ensures the right gateway is selected automatically.
PCI Compliance
Shuttle is a PCI DSS Level 1 certified Service Provider. With Shuttle, card data never enters your Aircall environment. Recordings, CRM data, transcriptions, and agent workstations are all out of PCI scope.
This is especially important for Aircall users with deep CRM integrations. Without DTMF isolation, card data from calls flows into HubSpot, Salesforce, or whatever CRM you've connected. With Shuttle, your CRM stays clean.
Your compliance drops from SAQ-D to SAQ-A.
Shuttle costs $0.20 per transaction with no setup fees, no per-seat fees, and no monthly minimums.
Use Cases
Professional Services
Accountants, solicitors, and consultants using Aircall for client calls can collect invoice payments during the conversation. The client enters card details, payment confirms, call ends with everything handled.
Insurance Brokers
Small and mid-sized insurance brokers on Aircall handle premium collections and renewals. Shuttle captures payment during the call without PCI exposure.
E-commerce Support
E-commerce support teams on Aircall handling order issues, refunds, and re-orders can take replacement payments securely during the support call.
Debt Collection
Collections teams using Aircall capture payment at the moment of commitment — no transfer, no link, no lost conversion.
Frequently Asked Questions
How does Shuttle compare to Paytia on Aircall?
Paytia provides basic DTMF masking with limited gateway support, aimed at small teams. Shuttle provides 40+ gateways, multi-PSP routing, per-transaction pricing ($0.20), and scales from SMB to enterprise volumes.
Does Shuttle affect my Aircall CRM integrations?
No — and this is a key benefit. Card data is stripped from the audio before it reaches Aircall, so your HubSpot, Salesforce, or Zendesk integrations never see card data.
How quickly can we go live?
Most Aircall integrations are live within 2-4 weeks.
What does Shuttle cost?
$0.20 per transaction. No setup fees, no per-seat licensing, no monthly minimums.
Related Reading
PCI-Compliant Payments for Contact Centres — the complete guide
Talkdesk Payments — PCI-compliant payment capture for Talkdesk
RingCentral Payments — secure voice payments for RingCX and RingEX
Zendesk Payments — payment collection for Zendesk support teams
PCI Pal Alternatives — comparing contact centre payment solutions
Voice Payments — comprehensive guide to voice payment capture
Get Started
Add PCI-compliant payments to Aircall without per-seat licensing or gateway lock-in.
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