Voice Payment Processing
Use Case
PCI-compliant payment capture over phone calls, IVR systems, and voice channels — without exposing card data to agents or breaking the conversation flow.
The Opportunity
Phone payments aren't going away — for insurance premiums, collections, high-value orders, and complex purchases, customers still pick up the phone.
The challenge is capturing payment securely without putting your contact center in PCI scope. Shuttle solves this with DTMF masking that keeps agents on the line while card data stays invisible.
The Challenge
Pain Points
Agents Handling Card Data
When call center agents hear or type card numbers, your entire contact center falls into PCI scope — creating audit costs, training requirements, and breach risk.
Clunky IVR Experiences
Transferring callers to a separate IVR system for payment breaks the conversation flow. Customers hang up, payments are abandoned, and resolution times spike.
No Unified View
Phone payments processed through a separate system create reconciliation headaches. Transaction data lives in a silo, disconnected from your online payments.
How Shuttle Solves It
Solution
DTMF Masking
Callers enter card details via keypad tones that are masked in real time. Agents stay on the line but never hear or see card data — keeping your contact center out of PCI scope.
In-Call Payment Flow
Payment capture happens within the existing call — no transfers, no IVR maze. The agent guides the caller while Shuttle handles the secure data capture.
Twilio & SIP Integration
Shuttle integrates directly with Twilio, SIP trunks, and major contact center platforms. Deploy voice payments without replacing your telephony stack.
Multi-PSP Routing
Route voice transactions through any of 40+ connected PSPs. Same PSP flexibility as your online payments, now available on the phone channel.
Why Voice Checkout
Benefits
PCI Scope Reduction
Remove your contact center from PCI scope entirely. Shuttle handles all card data — you handle the conversation.
Higher Completion Rates
In-call payments convert better than IVR transfers. Customers stay with their agent and complete payment in seconds.
Agent Productivity
Agents process payments without switching systems or reading back card numbers. Faster calls, fewer errors.
Unified Reporting
Voice transactions appear alongside online payments in one dashboard — same reporting, same reconciliation.
Compliance Confidence
Shuttle is PCI DSS Level 1 certified. Voice payment data is tokenized and encrypted end-to-end.
Fast Deployment
Add voice payments to your existing phone system in weeks, not months. No hardware changes required.
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Ready to add voice payments?
Talk to our team about PCI-compliant payment capture for your phone channel.
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