Shuttle vs Prommt for Platforms and Merchants

Two Approaches to Payment Requests

Prommt and Shuttle both help businesses collect payments remotely — through links, messages, and digital channels rather than traditional card-present terminals.

But they serve different audiences and solve different problems.

Prommt is a payment request platform for enterprise merchants. It sends branded payment links via SMS, email, and chat — with a strong focus on Pay by Bank (open banking) for high-value transactions. It sells directly to merchants in verticals like automotive, hospitality, and luxury retail.

Shuttle is a payment layer for platforms and merchants. It supports payment links, voice checkout, open banking, digital wallets, and 40+ PSPs — across embedded, white-label, and direct merchant channels.

Side-by-Side Comparison

Where Prommt Wins

Chase paths and payment retry logic

Prommt's automated chase sequences are genuinely well-built. When a payment request goes unpaid, Prommt can send follow-up reminders that offer alternative payment methods — if a card payment fails, the next reminder can default to Pay by Bank. This nudges completion rates up in a way that most payment link tools don't attempt.

Open banking depth in Europe

Prommt has invested heavily in Pay by Bank through Token.io, covering 14 European markets. For merchants processing high-value transactions (car sales, luxury goods, property deposits) where card fees become painful, Prommt's open banking coverage across Europe is broader than most competitors. They claim 60%+ of their clients now use Pay by Bank — which suggests real adoption, not just a feature checkbox.

Vertical-specific integrations

Prommt has built integrations with industry systems — Oracle OPERA for hospitality, dealer management systems for automotive. If you're a hotel or car dealership already running OPERA or a specific DMS, Prommt's pre-built connectors reduce implementation time. These are narrow but deep integrations that horizontal payment tools typically don't have.

High-value transaction optimisation

Prommt is purpose-built for high-value remote payments — car deposits, hotel stays, luxury purchases. The payment experience is designed for transactions where the customer needs reassurance and the merchant needs completion certainty. Smart defaults (Pay by Bank for transactions over a threshold, card for smaller amounts) are configured at the merchant level.

Where Shuttle Wins

Voice payments — capture during the call, not after it

This is the fundamental channel gap.

Prommt's approach to phone payments: the agent sends a payment link during the call, the customer opens it on their phone, completes payment, and confirms back to the agent. It works, but it breaks the conversation flow, adds friction, and depends on the customer having their phone and email accessible.

Shuttle's approach: the customer enters card details via keypad (DTMF) during the call. The agent stays on the line. Card tones are masked — the agent never hears them. Payment completes in seconds without leaving the conversation.

For contact centres, debt collection, insurance renewals, hotel reservations — anywhere payments happen during phone calls — voice checkout closes the payment in-call rather than hoping the customer follows a link afterwards.

40+ PSPs vs gateway-dependent

Prommt sits on top of the merchant's existing payment gateway. It doesn't process transactions — it creates a checkout page that routes to whatever gateway the merchant already has.

This works for single-merchant deployments. But it creates problems at scale:

• Platforms serving multiple merchants can't configure different PSPs per merchant through Prommt

• BPOs handling payments for multiple clients need multi-PSP routing — Prommt doesn't support this

• **Enterprise merchants with PSP mandates** are fine, but platforms that want to offer embedded payments across a merchant base need a multi-PSP architecture

Shuttle connects to 40+ PSPs through a single integration. One API, any gateway, any merchant.

Platform and multi-merchant architecture

Prommt is designed for individual merchants. Each merchant gets a Prommt account and dashboard.

Shuttle is designed for platforms that serve hundreds or thousands of merchants. White-label onboarding, per-merchant PSP configuration, branded merchant portals, and revenue share across all transactions.

If you're a software platform, marketplace, BPO, or SaaS company embedding payments for your customers — Shuttle's multi-tenant architecture is built for this. Prommt isn't.

Pricing — significantly lower entry point

Prommt starts at €299/month with no self-service onboarding. For a car dealership processing high-value transactions, that's reasonable. For a small merchant, a BPO adding payment collection, or a platform evaluating options — it's a barrier.

Shuttle's payment links start at $49/user/month. Voice checkout is $0.20 per transaction via the Twilio Marketplace. No minimum volume commitments. Self-serve onboarding available.

Broader payment method coverage

Prommt covers cards and open banking. Shuttle covers:

• Cards (40+ PSPs)

• Open banking / Pay by Bank (UK)

• ACH Direct Debit (US)

• BACS Direct Debit (UK)

• Apple Pay, Google Pay, PayPal

• Klarna, Affirm (BNPL via supported PSPs)

• Local payment methods via Stripe, Adyen, Mollie (iDEAL, Bancontact, Pix, etc.)

For merchants selling internationally or serving customers who prefer wallets and BNPL, Shuttle covers more payment methods out of the box.

When to Choose Prommt

• You're a single merchant in automotive, hospitality, or luxury retail

• High-value transactions where Pay by Bank saves significant card fees

• You need Oracle OPERA or automotive DMS integration

• Chase paths and automated payment retry are critical to your workflow

• You need Pay by Bank across multiple European markets (14 countries)

• You don't need voice payment capture, AI agents, or multi-merchant architecture

When to Choose Shuttle

• You're a platform, BPO, or SaaS company embedding payments for multiple merchants

• You need voice payments — capturing card details during calls, not sending links after them

• You serve merchants with different PSP requirements

• You want payment links AND voice checkout AND embedded payments from one provider

• Pricing matters — $49/month vs €299/month

• You need white-label everything: checkout, portal, onboarding

• You want Apple Pay, Google Pay, BNPL, and local payment methods alongside cards and bank transfers

When to Use Both

Shuttle is PSP-agnostic — if a merchant's transactions route through a gateway that Prommt connects to, both can coexist. But in practice, Shuttle's payment links replace Prommt's core functionality at a lower price point with broader payment method support. The question is whether Prommt's chase paths and European open banking coverage are worth the premium for your specific use case.

FAQ

Is Shuttle a direct competitor to Prommt?

Shuttle overlaps with Prommt on payment links — both let merchants send branded payment requests via SMS, email, and messaging. But Shuttle also covers voice payments, embedded checkout, AI agent payments, and multi-PSP platform architecture. Prommt is a payment request tool. Shuttle is a payment layer.

Does Shuttle support Pay by Bank / open banking?

Yes. Shuttle supports open banking (Pay by Bank) in the UK, alongside cards, ACH, BACS, digital wallets, and BNPL. Prommt currently has broader European open banking coverage through Token.io (14 countries).

Can Shuttle replace Prommt for car dealerships?

Yes. Shuttle's payment links for car dealerships cover the same use case — sending branded payment requests for deposits, balances, and F&I products. Plus voice checkout for customers who call to pay, and Apple Pay / Google Pay for faster completion. See the automotive guide for the full breakdown.

What about Prommt's chase paths?

Prommt's automated follow-up sequences are a strong feature. Shuttle supports configurable reminders and link expiry. For businesses where chase automation with payment method fallback is critical, evaluate both products on this specific capability.

How does pricing compare for high-value transactions?

Prommt starts at €299/month plus transaction fees. Shuttle's payment links start at $49/user/month. For high-value transactions where Pay by Bank saves card processing fees, both platforms support open banking — but the platform fee difference is significant. A car dealership processing 50 transactions/month pays substantially less with Shuttle.

Related Reading

• Prommt Alternatives for Platforms — the full landscape of payment request and payment link providers

• Payment Links for Car Dealerships — automotive payment collection with links, voice, and open banking

• Builders Merchant Payment Collection — payment links and voice checkout for trade suppliers

• How to Send Payment Requests — the complete guide to digital payment requests

• Best Payment Link Providers (2026) — ranked comparison of payment link services

• White-Label Payment Links for Platforms — branded payment pages for multi-merchant use cases

• PCI-Compliant Payments for Contact Centres — voice payment capture vs sending links

• How Platforms Monetise Payments — revenue share across PSPs and channels

Need more than payment requests?

Shuttle gives you payment links, voice checkout, open banking, and 40+ PSPs — with white-label branding and multi-merchant architecture. From $49/month.

See Payment Links | See Voice Checkout | Book a Demo