Worldpay’s global acquiring network and deep retail heritage make it the perfect fit for voice and IVR payments through Shuttle. With support for both legacy and Access platforms, Worldpay merchants can continue using their existing MID, reporting, and settlement flows while adding Twilio Pay for secure phone transactions.
Shuttle masks DTMF tones and captures card data safely so your agents remain on the call yet out of PCI scope.
Whether you’re running contact centres, utilities, or travel bookings, Shuttle helps you unify Worldpay processing across all your customer channels.
Connect Twilio Voice & IVR to Worldpay — without heavy integration
Shuttle bridges Twilio Pay and Worldpay so your agents and IVR flows can take card payments securely over the phone. Keep your acquiring agreements and reconciliation in Worldpay while Shuttle manages DTMF capture and PCI DSS compliance.
How it works:
Twilio Voice / IVR → DTMF tokenisation → Shuttle Payment Layer → Worldpay (Auth / Capture / Refund)
Why teams choose Worldpay + Shuttle
Leverage existing Worldpay merchant IDs and pricing
Support for both Worldpay Access and legacy APIs
Unify retail, voice, and online transactions in one acquirer
Enable global card schemes and regional APMs
Worldpay remains your acquirer; Shuttle simply extends your acceptance channels to Twilio Voice and IVR.
What Shuttle adds
PCI DSS-aligned DTMF masking and secure capture
Unified admin for multi-brand and multi-region setups
Agent-assist and fully automated IVR flows
Fallback to secure payment links via SMS or Email
Where this shines
Contact centres & BPOs
Pay-by-phone for utilities, insurance, and arrears
Agent-assist flows to reduce PCI scope
Multi-client, multi-PSP control from one layer
Retail & travel merchants
Accept secure payments for phone orders and bookings
Connect voice payments directly to your Worldpay MID
Integrate with existing CRM or booking systems
Key capabilities
DTMF masking and audio redaction compatible flows
Authorise, capture, refund, and void via your Worldpay account
Optional payment links as agent fallback
Configurable agent UI and reporting per brand or client
Supports Worldpay Access and legacy XML APIs
Multi-region routing and environment separation
Works alongside your web checkout and fraud tools
Rapid implementation using Shuttle’s Twilio blueprints
Implementation at a glance
Connect Twilio numbers or Studio flow to Shuttle’s Twilio Pay action.
Configure Worldpay credentials in Shuttle (test → live).
Choose agent-assist and/or IVR-only flows.
Enable optional fallback to secure Payment Links.
Go live and monitor via the Shuttle dashboard.
Most teams start with agent-assist, then expand to IVR automation once scripts are proven.
FAQs
Do we need a new Worldpay account?
No. Shuttle connects directly to your existing Worldpay merchant account (Access or legacy) with no change to your pricing or reporting.
Does this keep us out of PCI scope?
Yes. Shuttle removes card data from your environment using PCI DSS-aligned DTMF masking, dramatically reducing scope. Full compliance depends on your wider processes and hosting setup.
Which Worldpay API versions are supported?
Both Access REST and legacy XML APIs are supported. Shuttle will automatically use the correct adapter based on your configuration.
Can we run multiple brands or clients?
Yes. Shuttle’s organisation model lets you create isolated environments per brand, geography, or end client.
Get your Worldpay connector live
Show us your call flow and we’ll map it to a secure Twilio Pay + Worldpay implementation through Shuttle. Fast setup, full compliance, one consistent experience across voice and web.
Also available: Stripe, Checkout.com, Braintree, Authorize.net, GoCardless, PayPal, NMI, Mollie, Global Payments, Trust Payments, PaySafe, PayU, ecommpay, CardConnect, and more.