For Twilio Pay in production, choose Shuttle Connector. It’s a supported, pre-built integration for leading payment processors — with managed PCI scope, orchestration, and reporting. The Generic Connector is a DIY bridge that leaves PSP integration, security, settlement, and reconciliation to you.
Shuttle enables secure payments through Twilio voice and chat flows — connecting to major processors such as Worldpay, Checkout.com, Opayo, FreedomPay, and Stripe. Learn more on our Twilio Pay page.
Key Differences
Criterion | Shuttle Connector | Generic Connector |
---|---|---|
Integration | Pre-built to 40+ global PSPs | Bring-your-own PSP integration |
PCI Scope | Managed & minimised by Shuttle | You own PCI compliance |
Go-live Time | Days — ready for production | Weeks+ — build, test, and certify |
Payment Orchestration | Includes tokenisation, refunds, webhooks, reporting | You must implement all logic |
Reliability | Production-hardened, monitored | Depends on your code and maintenance |
Multi-merchant Management | Built-in via Shuttle dashboard | Requires custom development |
When to Use Each Connector
Use the Shuttle Connector when you want:
- Fast go-live with a supported payment processor
- Reduced PCI burden — card data never touches your app
- Refunds, reporting, and reconciliation out-of-the-box
- Scalable multi-merchant or multi-brand setup
Use the Generic Connector when you:
- Have a payment processor that Shuttle doesn’t yet support
- Are building a proof-of-concept or prototype
- Want full control and accept PCI responsibilities
Many teams start with the Generic Connector to validate their use case, then migrate to the Shuttle Connector once ready for production. Migration is simple — update your Twilio Pay configuration and select your chosen PSP within Shuttle.
Supported Payment Processors
Shuttle supports over 40 global processors, including Worldpay, Checkout.com, Opayo, Stripe, Braintree, FreedomPay, Adyen, and Trust Payments. New connectors are added regularly — contact us if your provider isn’t listed.
To see how Shuttle connects to Twilio for IVR, DTMF, and payment links, visit our Twilio Pay integration page.
Frequently Asked Questions
Is the Generic Connector production-ready?
It can be used in production, but you must own PCI controls, error handling, settlement, and reconciliation. Most teams choose the Shuttle Connector for faster go-live and reduced operational risk.
Can I switch from Generic to Shuttle Connector later?
Yes. Simply update your Twilio Pay configuration to select Shuttle as your processor. Migration typically takes under an hour.
Does Shuttle handle PCI compliance?
Yes. Shuttle keeps sensitive card data entirely outside your application scope, maintaining PCI DSS compliance and secure tokenisation by default.
Where can I learn more about Shuttle’s Twilio integration?
Visit the Shuttle Twilio Pay page for setup guides, use cases, and supported payment processors.