Add PCI-compliant DTMF capture to your contact centre and route payments through your Global Payments account — enabling secure, consistent transactions across voice, IVR, and digital channels.
Global Payments is one of the world’s largest acquirers, trusted by financial institutions, enterprise merchants, and ISVs.
Shuttle extends Global Payments’ omnichannel infrastructure into Twilio Voice and IVR, allowing you to take secure phone payments without expanding your PCI scope. Agents stay connected while customers key their details privately, ensuring full compliance and a seamless experience.
You maintain your existing Global Payments settlement, reporting, and fraud tools — Shuttle simply handles the voice layer.
Connect Twilio Voice & IVR to Global Payments — without complex development
Shuttle bridges Twilio Pay and Global Payments so your agents and IVR flows can process card transactions securely over the phone. Keep your existing Global Payments credentials and reconciliation flow while Shuttle manages DTMF capture, tokenisation, and secure routing.
How it works:
Twilio Voice / IVR → DTMF tokenisation → Shuttle Payment Layer → Global Payments (Auth / Capture / Refund)
Why teams choose Global Payments + Shuttle
Extend your existing Global Payments setup to Twilio Voice and IVR
Maintain unified settlement, reporting, and fraud management
Rapid implementation without bespoke IVR builds
Works with your existing acquirer relationships and pricing
Global Payments remains your processor — Shuttle simply extends its reach into secure, PCI-aligned voice transactions.
What Shuttle adds
PCI DSS-aligned DTMF masking and secure capture
Unified admin for multi-brand, multi-region, and multi-PSP setups
Agent-assist and fully automated IVR flows
Secure fallback via SMS or email payment links
Seamless voice-to-digital channel continuity
Where this shines
Enterprise contact centres
Accept payments for insurance, finance, and utilities via phone
Reduce PCI scope and simplify compliance audits
Integrate securely with CRM and ERP systems
ISVs & payment platforms
Offer Twilio Pay voice and IVR options to existing Global Payments merchants
Manage multiple merchant accounts through Shuttle’s unified dashboard
Speed up onboarding and reduce development overhead
Key capabilities
DTMF masking and audio redaction (no card data exposure)
Full support for Global Payments REST API operations
Authorise, capture, refund, and void transactions through your existing MID
Multi-region routing with separate test and live environments
Configurable agent UI and reporting per client or division
Optional fallback to secure payment links for step-up authentication
Rapid deployment using Shuttle’s Twilio blueprints
Implementation at a glance
Connect your Twilio numbers or Studio flow to Shuttle’s Twilio Pay action.
Add Global Payments credentials in Shuttle (test → live).
Choose agent-assist and/or IVR-only modes.
Optionally enable secure link fallback.
Go live and manage transactions in the Shuttle dashboard.
Most teams start with agent-assisted flows before introducing automated IVR scripts.
FAQs
Do we need a new Global Payments account?
No. Shuttle connects to your existing Global Payments merchant account, keeping your pricing and configuration intact.
Does this reduce PCI scope?
Yes. Shuttle prevents card data from entering your systems via PCI DSS-aligned DTMF masking, significantly reducing scope.
What Global Payments features are supported?
All core functions including authorisation, capture, refunds, and tokenisation. Shuttle also supports multi-currency environments.
Can we use this across multiple brands or clients?
Yes. Shuttle supports multi-organisation setups for enterprise, BPO, and SaaS environments.
Get your Global Payments connector live
Show us your call flow and we’ll map it to a secure Twilio Pay + Global Payments implementation through Shuttle. Fast setup, full PCI alignment, and consistent customer experiences across all channels.
Also available: Stripe, Checkout.com, Worldpay, Adyen, Braintree, Authorize.net, GoCardless, PayPal, NMI, Mollie, Trust Payments, PaySafe, PayU, ecommpay, CardConnect, and more.