Add PCI-compliant DTMF capture to your contact centre and route payments through your FreedomPay account — ideal for retail, hospitality, and enterprise environments needing unified, secure voice transactions.
FreedomPay is a leading commerce platform for enterprise merchants, especially in hospitality and retail, with a strong focus on omnichannel tokenisation and PCI compliance.
Shuttle extends FreedomPay into the voice and IVR space, allowing you to take payments securely over the phone using Twilio Pay. Customers can complete transactions through an agent-assisted call or automated IVR, while sensitive card data is masked in real time.
This gives you FreedomPay’s unified settlement, token, and fraud capabilities — across in-store, online, and now voice channels — without adding compliance risk.
Connect Twilio Voice & IVR to FreedomPay — no middleware or rebuilds required
Shuttle bridges Twilio Pay and FreedomPay so your contact centre and IVR flows can process card payments securely by phone. You retain all your FreedomPay configurations, merchant IDs, and reporting while Shuttle handles the DTMF capture, encryption, and routing to FreedomPay’s payment gateway.
How it works:
Twilio Voice / IVR → DTMF tokenisation → Shuttle Payment Layer → FreedomPay (Auth / Capture / Refund)
Why teams choose FreedomPay + Shuttle
Extend FreedomPay’s omnichannel platform to voice and IVR payments
Maintain the same tokens and settlement flow as ecommerce and POS
Keep all FreedomPay fraud controls and PCI scope benefits
Launch quickly using Shuttle’s prebuilt Twilio integration
FreedomPay stays your processor and token vault — Shuttle simply enables secure voice input and routing.
What Shuttle adds
PCI DSS-aligned DTMF masking and audio redaction
Unified API and admin across multiple FreedomPay accounts or brands
Agent-assist and fully automated IVR options
Secure fallback to SMS or email payment links
Seamless hand-off between web, voice, and in-store journeys
Where this shines
Hospitality & retail
Capture phone orders or bookings securely via Twilio
Use the same FreedomPay tokens for future charges or loyalty linking
Reduce PCI scope across call centre and front-desk teams
Enterprise contact centres
Consistent customer experience across global divisions
Real-time authorisation and refund control from a single interface
Compatible with complex multi-tenant environments (franchise or brand networks)
Key capabilities
DTMF masking with zero card data exposure
Support for FreedomPay’s REST and Tokenisation APIs
Authorise, capture, refund, and void using your existing MID
Multi-region routing with separate test/live environments
Configurable agent UI and reporting per brand or location
Optional fallback via secure payment links
Rapid go-live with Shuttle’s Twilio blueprints
Implementation at a glance
Connect your Twilio numbers or Studio flow to Shuttle’s Twilio Pay action.
Add FreedomPay credentials in Shuttle (test → live).
Choose agent-assist and/or IVR-only flows.
Optionally enable secure payment link fallback.
Go live and manage through the Shuttle dashboard.
Most organisations begin with agent-assist and expand to IVR automation once call scripts are tested.
FAQs
Do we need a new FreedomPay account?
No. Shuttle connects to your existing FreedomPay merchant account and configuration.
Does this keep us out of PCI scope?
Yes. Shuttle captures card data securely using PCI DSS-aligned DTMF masking, meaning no card data touches your systems.
Which FreedomPay features are supported?
All core payment, refund, and tokenisation functions are supported, including FreedomPay’s token re-use and transaction reporting.
Can this be used across multiple brands or clients?
Yes. Shuttle supports multi-organisation setups for enterprise or BPO use cases.
Get your FreedomPay connector live
Show us your current call flow and we’ll map it to a secure Twilio Pay + FreedomPay implementation through Shuttle. Rapid setup, full PCI alignment, and consistent journeys across voice, in-store, and digital channels.
Also available: Stripe, Checkout.com, Adyen, Worldpay, Braintree, Authorize.net, GoCardless, PayPal, NMI, Mollie, Global Payments, Trust Payments, PaySafe, PayU, ecommpay, CardConnect, and more.