Adyen’s global acquiring platform powers seamless card acceptance across online, in-person, and mobile channels. Shuttle extends that power into Twilio Voice and IVR, enabling Adyen merchants to take payments securely by phone.
Whether you use Adyen for ecommerce, marketplace, or recurring billing, Shuttle ensures that card data never enters your environment. DTMF tones are masked in real time, payments are routed via Adyen’s APIs, and customers experience the same brand continuity they get online.
The result: one unified Adyen settlement view and PCI DSS scope reduction for your voice channel.
Connect Twilio Voice & IVR to Adyen — without complex custom work
Shuttle bridges Twilio Pay and Adyen so your agents and IVR flows can take card payments securely over the phone. Keep your acquiring, risk, and reconciliation within Adyen while Shuttle manages the DTMF capture, tokenisation, and secure routing.
How it works:
Twilio Voice / IVR → DTMF tokenisation → Shuttle Payment Layer → Adyen (Auth / Capture / Refund)
Why teams choose Adyen + Shuttle
Use your existing Adyen account, merchant setup, and reporting
Maintain global acquirer coverage and risk configuration
Consistent payment experience across voice, IVR, and web
Accelerated deployment without bespoke IVR builds
Adyen remains your processor and acquirer — Shuttle simply extends its reach into voice and IVR.
What Shuttle adds
PCI DSS-aligned DTMF masking and audio redaction
Unified admin and reporting across all PSPs and regions
Agent-assist and fully automated IVR flow options
Secure fallback to payment links for step-up challenges
Where this shines
Enterprise contact centres
Card capture during voice-assisted or automated calls
Multi-brand configuration under one Adyen contract
Integrates with Twilio Studio or custom voice flows
SaaS & marketplace platforms
Take phone payments for onboarding, renewals, or payouts
Reuse existing Adyen tokens for repeat customers
Combine Twilio Pay and Shuttle for instant compliance alignment
Key capabilities
DTMF masking with no audio exposure
Full support for Adyen’s REST API (payments, refunds, adjustments)
Multi-region routing and separate test/live environments
Configurable agent UI and analytics per brand
Optional secure payment link fallback
No card data on your network (scope reduction)
Rapid setup using Shuttle’s Twilio blueprints
Implementation at a glance
Connect your Twilio number or Studio flow to Shuttle’s Twilio Pay action.
Add Adyen credentials in Shuttle (test → live).
Choose agent-assist or IVR-only mode.
Optionally enable fallback via secure payment links.
Go live and monitor through the Shuttle dashboard.
Most teams begin with agent-assist flows before automating their IVR.
FAQs
Do we need a new Adyen account?
No. Shuttle connects to your existing Adyen merchant account and uses your existing commercial terms.
Does this keep us out of PCI scope?
Yes. Shuttle prevents card data from entering your systems via PCI DSS-aligned DTMF masking, drastically reducing scope.
What Adyen features are supported?
All major Adyen REST endpoints are supported, including authorisation, capture, refund, and tokenisation.
Can we use this across multiple brands or clients?
Yes. Shuttle supports multi-organisation setups so BPOs or multi-brand enterprises can isolate each environment cleanly.
Get your Adyen connector live
Show us your current call flow and we’ll map it to a secure Twilio Pay + Adyen implementation through Shuttle. Fast setup, full PCI alignment, and unified reporting across every channel.
Also available: Stripe, Checkout.com, Worldpay, Braintree, Authorize.net, GoCardless, PayPal, NMI, Mollie, Global Payments, Trust Payments, PaySafe, PayU, ecommpay, CardConnect, and more.