Twilio Pay Connector

Secure voice, SMS, IVR, and chat payments—all fully PCI DSS Level 1 compliant, out‑of‑the‑box with Twilio and Shuttle.

🔐 Why Switch from PCI Pal?

• Eliminate DTMF risk
  Unlike traditional DTMF solutions such as PCI Pal, Shuttle’s connector uses Twilio’s agent-assisted Pay workflows ensuring no card data is audible—fully protecting against tone interception Shuttle – Payments Marketplace+12Twilio+12galatechnology.co.uk+12Shuttle – Payments Marketplace+1Shuttle – Payments Marketplace+1.

• True PCI DSS Level 1 scope reduction
  Shuttle is PCI DSS Level 1 certified, handling all card data and tokenization externally, so you only need to complete SAQ‑A Shuttle – Payments Marketplace.

• De-risk your contact centre
  Agents never access or store cardholder data, significantly reducing compliance scope while maintaining full control over payment flow.

📲 Built for Every Channel

• Voice & IVR
  Use Twilio Pay via programmable voice to collect payments securely; agents guide callers and routes into Shuttle without holding card details Twilio+11Twilio+11Twilio+11Twilio+3Twilio+3Shuttle – Payments Marketplace+3.

• SMS & Chat
  Send tokenized payment links directly via SMS or WhatsApp, fully managed through Twilio.

• Agent-assisted workflows
  Each step—card number, expiry, CVV—is collected securely, with agents seeing only masked tokenized info Shuttle – Payments MarketplaceTwilio.

🚀 Simple Integration, Powerful Features

1. Quick setup – Up and running in hours using Twilio Pay + Shuttle’s connector duplocloud.com+12Shuttle – Payments Marketplace+12Twilio+12.

2. Multi-gateway support – Connect any major provider like Stripe, Adyen, PayPal, and more Twilio+2Shuttle – Payments Marketplace+2Shuttle – Payments Marketplace+2.

3. Tokenization – Authorize now, reuse later—no need to collect full card details again.

4. Refund & profile management – Execute full/partial refunds and manage tokens directly within Twilio console.

5. Scalable & customizable – Control regional settings, dynamic routing, and multi-profile per region.

6. White-label ready – Option for custom payment domains and company branding.

💰 Pricing that Scales

Includes standard SLA and dedicated Slack/P1 support.

✅ Trust & Certifications

• PCI DSS Level 1 Service Provider

• ISO 27001, SOC 2 certified MarketBeat+6Shuttle – Payments Marketplace+6Shuttle – Payments Marketplace+6

• Backed by Twilio’s secure Voice infrastructure, with Coalfire attestations and whitepapers Sprinto+7Twilio+7Twilio+7.

🧭 How It Works (Overview)

1. Initiate Pay Session on Twilio Voice/IVR.

2. Agent prompts card details; Twilio captures via DTMF and shields agent.

3. Shuttle routes data to payment gateway for authorization/tokenization.

4. Agent completes without ever seeing sensitive data.

5. You manage tokens, refunds, and reporting—all in one console.

🛠 Comparison at a Glance

💬 Customer Testimonial

“Shuttle has helped us deliver great payment solutions to our customers and have provided great support throughout.”
— Gari Gono, Head of Solution, Instanda MarketBeat+9Shuttle – Payments Marketplace+9Shuttle – Payments Marketplace+9TrustRadiusgalatechnology.co.uk+1Twilio Help Center+1Craft.co

📈 Get Started in Minutes

Ready to make the move?

• ✅ Connect Twilio Pay + Shuttle Connector

• ✅ Launch PCI‑compliant payments via voice, SMS, IVR

• ✅ Reduce compliance scope & costs instantly

[Connect Twilio Pay Now]

🔍 FAQs (Short)

Q: What gateways work?
All major ones—including Adyen, Stripe, PayPal, etc. Shuttle – Payments Marketplace+1Twilio+1TwilioSprinto+1SoftwareWorld+1

Q: How fast is setup?
Demo script in hours; full integration within ~1 week.

Q: Compliance responsibilities?
Complete SAQ‑A; Shuttle handles scope-in systems.

Q: What about refunds?
Full or partial refunds supported via Twilio UI.