Twilio Pay Connector

The Best PCI-Compliant Contact Centre Payment Solutions in 2025 (Compared)

When it comes to collecting payments over the phone, chat, or messaging apps, PCI compliance isn’t optional—it’s a legal and reputational necessity.

But not all payment solutions are created equal. Some reduce your PCI DSS scope. Others merely shift the risk elsewhere. And while many are still built around DTMF masking, newer entrants leverage programmable communications and tokenised payment flows.

So what are your options?

Let’s break down the leading PCI-compliant payment solutions on the market—and where Shuttle + Twilio fits in.

1. PCI Pal

Type: DTMF masking, cloud-hosted
Best for: Enterprises needing a plug-and-play PCI solution with managed hosting
Strengths:

• Offers cloud-based and hybrid DTMF suppression

• Compatible with most telephony platforms

• Good for businesses wanting a fully managed solution
  Limitations:

• DTMF tones still rely on keypad entry—susceptible to human error

• Limited flexibility for SMS, chat, or automation workflows

• Higher cost at scale; lacks programmable control

2. Syntec CardEasy

Type: On-premise & hybrid DTMF masking
Best for: Larger orgs with legacy telephony or requiring on-site control
Strengths:

• Established in the UK, strong footprint in regulated sectors

• Works with SIP, VoIP and traditional PSTN setups
  Limitations:

• Typically requires on-prem installation or bespoke telephony integration

• UI and API options feel dated for modern, multi-channel teams

• Less effective in hybrid or remote-agent contact centres

3. Galatech SOTpay

Type: Agent-assisted secure payment links (sent via SMS/email)
Best for: Sales or field teams needing fast ad hoc payments
Strengths:

• Sends one-time secure links, no card details handled by agent

• Easy to use for pay-by-link sales, especially in insurance or utilities
  Limitations:

• Manual processes; not embedded in call flows

• No IVR or in-call DTMF support

• Lacks tokenisation, refund flow, and channel flexibility

4. Worldpay Link to Pay / Pay By Link solutions

Type: Email/SMS-based secure links, white-labelled
Best for: Merchants using Worldpay who want minimal setup
Strengths:

• Hosted by acquiring bank—removes PCI risk

• Simple pricing and reconciliation
  Limitations:

• Limited to Worldpay ecosystem

• Lacks programmable flexibility

• Not ideal for real-time or conversational payment flows

5. Shuttle + Twilio Pay (Modern Alternative)

Type: PCI Level 1 certified connector for Twilio programmable voice, SMS, and chat
Best for: Companies using Twilio (or planning to) who want to integrate secure payments into custom workflows

Strengths:

• Built for Twilio – Works with Twilio Voice, Studio, Flex, and SMS

• No cardholder data in your environment – Fully SAQ-A eligible

• Supports any payment gateway – Stripe, Adyen, PayPal, Worldpay, etc.

• Programmable – Automate routing, handle retries, support tokenised re-use

• Voice, SMS, WhatsApp, Chat – All from a single PCI-compliant layer

• Scales globally – Multi-profile, region-based settings, and branded domains

Limitations:

• Requires Twilio adoption (but most contact centres already use or plan to use it)

• Better suited to tech-enabled teams or agencies managing custom workflows

🧩 Feature Comparison Snapshot

Final Thoughts

If your contact centre needs to tick the PCI compliance box and move on, platforms like PCI Pal or Syntec might suffice.

But if you’re building modern, AI-enhanced, or multi-channel experiences—Shuttle + Twilio gives you flexibility no other provider matches.

It’s not just about compliance. It’s about unlocking secure payments anywhere your customers are—voice, SMS, WhatsApp, or chat—without locking yourself into dated tech or monolithic processors.

Want to See It In Action?

👉 Explore Shuttle’s Twilio Integration
Get a live demo or request a test script for your contact centre team.