Amazon Connect Payments
Turn overdue invoices and service charges into completed payments while your customer is still on the call.
Your agents already resolve issues in Amazon Connect
Now they can collect payments too — without switching tools or waiting for finance. Shuttle Payment Links integrate directly into the Amazon Connect workspace, giving you instant checkout inside every conversation.
How It Works
1. Add Shuttle to Amazon Connect
Easily configure Shuttle as a third-party application in your Connect dashboard — no complex development required.
2. Generate & Send a Secure Link
Agents create a branded payment link in seconds, enter invoice details, and share it with the customer.
3. Track & Confirm in Real Time
Watch as the customer fills in their payment details. Get instant confirmation when the payment is completed.
From start-up to enterprise
Human or AI Agent ready.
Faster Collections
Capture payments while the customer is engaged.
Seamless Agent Workflow
Integrated directly into Amazon Connect.
Real-Time Visibility
Track payments as they happen.
Secure & Compliant
PCI DSS checkout trusted by global brands.
Enable multiple payment methods
Customer convenience
- Pay via cards or ACH on phone
- Pay via other payment methods via SMS
- Offer financing via a supported BNPL provider
- Can’t take a phone payment then send a link
Easy, fast and secure
Out-of-the-box components
With Shuttle, you get the blueprint to build your application and accept payments over the phone, via SMS or another channel later. You can get moving quickly after reviewing our demo app code. We have a pre-built checkout, gateway connector and view of payments UI that you can leverage and plugin to your existing technology.
Unlike other connectors which just allow you to tokenise a payment method, Shuttle actually allows the auth, capture and tokenisation of a payment with status messages and interfaces that allow you confidently and quickly build a process around accepting payments and recording those payments effectively.
Rest assured
Whether it’s the IVR process or SMS checkout, Shuttle provides a PCI DSS Level 1 Compliant solution.
UPDATED REGULARLY
Connect your preferred payment provider and configuration, with the ability to setup multi-gateway support, different payment methods and third party tools like fraud. We partner with payment providers to ensure the best possible connection.
Features
- Use your preferred payment gateway with Twilio
- IVR compatible
- Doesn’t record card details for PCI compliance
- Send payment links via SMS
- View payment activity in Twilio
- Apply full or partial refunds in Twilio
- Tokenise payment method
- Authorize card details for use in any channel
- Run multiple payment profiles for different configurations
- Smart checkout represents gateway configuration
- Teams (coming soon, extra cost associated)
- Custom domain for Payment Links (coming soon, extra cost associated)
The Payments Platform that’s ready to go.
“Shuttle has helped us deliver great payment solutions to our customers and have provided great support throughout.”
Gari Gono, Head of Solution – Instanda
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Start accepting payments by phone and SMS today.
Pricing
Per transaction billing by Twilio
(volume discounts available)
$0.20 per transaction
Slack channel available on request
24/7 Phone line for P1 issues
Go live checklist & certification
FAQs
What Payment Gateways are supported?
The following payment gateways are supported:
Adyen
Authorize.net
CardConnect
Checkout.com
Global Payments
LiqPay
Mollie
Moneris
NMI
Opayo
PayPal
PaySafe
PayU
Stripe
USAePay
Worldpay Access
What Payment Methods are supported?
- Cards
- ACH
- More via Payment Links
What are my PCI compliance obligations?
Shuttle is PCI DSS Level 1 compliant and you use Shuttle’s components to take payments in a PCI compliant manner. You should still complete a SAQ-A form and operate with PCI compliance. If you have further PCI compliance questions you can contact us using the chat.
How long does it take to configure?
We provide a demo script and application so you be up and running within a few hours. Configuration for your own bespoke setup will depend but typically will be complete within a week with a single developer.