Amazon Connect Payments
Turn overdue invoices and service charges into completed payments while your customer is still on the call.
Your agents already resolve issues in Amazon Connect
Now they can collect payments too — without switching tools or waiting for finance. Shuttle Payment Links integrate directly into the Amazon Connect workspace, giving you instant checkout inside every conversation. Enable PCI-compliant payments inside Amazon Connect with Shuttle. Used by AWS system integrators and merchants to collect payments in chat and voice flows — live in under 3 minutes.
From start-up to enterprise
Human or AI Agent ready.
Faster Collections
Capture payments while the customer is engaged.
Seamless Agent Workflow
Integrated directly into Amazon Connect.
Real-Time Visibility
Track payments as they happen.
Secure & Compliant
PCI DSS checkout trusted by global brands.
How It Works
1. Add Shuttle to Amazon Connect
Easily configure Shuttle as a third-party application in your Connect dashboard — no complex development required.
2. Generate & Send a Secure Link
Agents create a branded payment link in seconds, enter invoice details, and share it with the customer.
3. Track & Confirm in Real Time
Watch as the customer fills in their payment details. Get instant confirmation when the payment is completed.
Sound familiar?
❌ Cost of sale is high
Nobody has factored delinquent payment collection and the opportunity cost of not having the money into the cost of sale.
❌ Manual chasing
Endless emails and calls to nudge customers to pay.
❌ Disconnected systems
Invoices in one place, payment data in another — no real-time status tracking.
❌ Sluggish cash flow
Payments delayed because of friction, confusion, or outdated processes.
❌ Growing AR workload
Scaling means more invoices, but more staff isn’t the answer.
What you get with Shuttle
✅ Smart Payment Links
One link. Any payment method. Card, Open Banking (UK), ACH (US) — all in one.
✅ Real-Time Tracking
Know who’s paid, when and how — no more reconciling spreadsheets.
✅ Low-Code Integration
Trigger links from your CRM, ERP, or messaging tools with Zapier, Make.com and more.
✅ Branded, Frictionless Checkout
Your domain, your logo, your customer’s name, prefilled invoice info. No portals. No logins.
✅ Secure and Compliant
PCI DSS Level 1. SOC2. ISO27001. Built for enterprise, available for everyone.
Why AWS Partners & Integrators Use Shuttle
AWS Partners, SIs, and Consultants you can win more Amazon Connect projects by including payments in your toolkit.
Differentiate your practice with a PCI-compliant payments module ready in minutes.
Reduce delivery risk and project delays — Shuttle handles PCI scope so you don’t have to.
Support global merchants with leading payment service providers like: Adyen, Braintree, Checkout.com, FreedomPay, Stripe, Worldpay.
Who’s already using Shuttle?
Trusted by leading receivables teams across the Globe:
- Merchants: Accept payments securely in real-time chats and calls.
- System Integrators: Deliver faster AWS Connect projects without coding payments.
- Consultancies: Package Shuttle as part of your Amazon Connect transformation offer.
- AWS Partners: Add a differentiated module to your Amazon Connect practice.
The Results
| Metric | Typical Improvement |
|---|---|
| DSO Reduction | 5–12 days faster payment |
| Manual Workload | 30–50% less AR admin |
| Cash Collection Rate | +10–20% improvement |
| Reconciliation Time | 80% faster close of books |
Are you looking for:
Amazon Connect payments integration, AWS PCI compliant payment solution, Amazon Connect partner payments module, Payment links inside AWS Connect chat and voice?
- Credit controllers
- CFOs
- High-growth service businesses
- Agencies and Media
- Logistics firms
- Automobile sales
Enterprise level features
Any Type of Link
Any kind of link you need is available to create.
Multi-use links that last forever or personalised time-based links can be created one by one or automated based on triggers.
Send the link or QR code to customers.
Checkout Monitor
See someone paying in real time.
Got someone on a call and wondering if they’re actually paying?
Or maybe someone is stuck, the agent can see where they’re up to in the checkout process and assist them accordingly.
Link Generator
You can create templates for how your links are created, which means that every link created using a specific Generator will have the respective parameters set by default.
You can have different multiple Link Generators for different scenarios or agents to speed up and consistent link creation.
Trusted Payment Experiences
Power
Payments Control Centre
Merchants see an increase in payment conversion with Payment Links. Use Shuttle’s toolset and insight to help you convert more payments.
- Create and manage your links
- Monitor your sales
- Get notified about failed payments
- Take action
- Find new services
Pricing
Starter
Free
- 1 user
- Personalised payment links
- Multi-use payment links
- Customer receipts
- Payment pages
Pro
$49 per user per month
- Multiple users
- Starter +
- Custom domain
- Brand payment pages
- Hide Shuttle branding
Enterprise
CALL
- Minimum 10 users
- Pro +
- Account Manager
- Agent user profiles
- Certifications on Request
FAQs
How many links can I send?
You can create and send as many links as you want.
Can I use my own domain?
Yes, you can use a custom domain to host your Links Checkout
Can I upload my branding to the Links Checkout?
Yes, we allow you to upload a logo and add text to various sections of the page.
Can I save my customers card for future?
Yes, there is an option when entering their card details for them to save a card. You can also save a customer card by using our Staff Payment feature.
Can I pre-authorize a card to charge later?
Yes, you can do this via the Staff Payment or customer link. First, create the link, then press the down arrow (next to Customer Link) > Edit > Action > Authorize only.
Does this service cost anything?
We have a free plan that you can use, please check our pricing table above.
Book a meeting with us to see how Payment Links can work for you
Start receiving money today.
Free to send as many links as you want