Checkout.com’s modern acquiring stack pairs perfectly with Twilio Pay over voice and IVR. With 3-D Secure 2.2 support, robust fraud controls and unified reconciliation, you can keep your existing Checkout.com pricing, tokens and reporting while moving sensitive card entry out of scope.
Shuttle handles DTMF masking and the call-flow choreography, so agents stay on the line while customers key card details securely. For step-up challenges or when an agent needs to switch channels, simply fall back to a secure payment link and continue processing through Checkout.com.
The net effect: faster go-live, consistent journeys across voice and web, and cleaner audit trails.
Connect Twilio Voice & IVR to Checkout.com — without custom engineering
Shuttle bridges Twilio Pay and Checkout.com so your agents and IVR flows can take card payments securely over the phone. Keep your existing acquiring, fraud tooling, and reconciliation in Checkout.com while Shuttle handles the voice payment flow and PCI scope reduction.
How it works:
Twilio Voice / IVR → DTMF tokenisation → Shuttle Payment Layer → Checkout.com (Auth / Capture / Refund)
Why teams choose Checkout.com + Shuttle
Use your existing Checkout.com account, pricing, and tokens
Support for 3-D Secure 2.x flows where applicable
Consistent customer journey across voice, IVR, and web
Faster go-live vs bespoke IVR builds
Specific features (e.g., 3DS, risk rules, APMs) depend on your Checkout.com configuration.
What Shuttle adds
PCI DSS-aligned DTMF masking and secure capture
Unified API and admin for multi-brand or multi-region setups
Agent-assist and fully automated IVR flows
Fallback to secure payment links via SMS or Email when needed
Where this shines
Contact centres & BPOs
Pay-by-phone for orders, renewals, and arrears
Agent-assist flows to keep card data out of scope
Multi-client, multi-PSP control from one layer
SaaS & subscriptions
Take initial payment by phone, continue online later
Send a secure fallback link if 3DS challenge is required
Unify voice and web settlements in Checkout.com
Key capabilities
DTMF masking and audio redaction compatible flows
Authorise, capture, refund, and void via your Checkout.com account
Optional payment links (SMS/Email) as agent fallback
Configurable agent UI and reporting per client or brand
Multi-region routing and environment separation
Works alongside your web checkout and risk settings
No card data on your network (scope reduction)
Rapid implementation using Shuttle’s Twilio blueprints
Implementation at a glance
Connect Twilio numbers or Studio flow to Shuttle’s Twilio Pay action.
Configure Checkout.com credentials in Shuttle (test → live).
Choose agent-assist and/or IVR-only flows.
Enable optional fallback to secure Payment Links.
Go live and monitor via Shuttle dashboard.
Most teams start with agent-assist, then add IVR automation once scripts are proven.
FAQs
Do we need a new Checkout.com account?
No. Shuttle uses your existing Checkout.com account and commercial terms.
Does this keep us out of PCI scope?
Shuttle is designed to minimise your scope by preventing card data from entering your environment. Your compliance obligations depend on your broader architecture and processes.
What about 3-D Secure challenges?
Where a step-up is required, many teams use secure payment links as a fallback to complete the challenge outside the call flow.
Can we run multiple brands or clients?
Yes. Shuttle supports multi-org and multi-environment setups for BPOs and platform providers.
Get your Checkout.com connector live
Show us your current call flow and we’ll map it to a secure Twilio Pay + Checkout.com implementation through Shuttle. Fast setup, full compliance, and a consistent experience across all channels.
Also available: Stripe, Braintree, Authorize.net, GoCardless, PayPal, NMI, Mollie, Global Payments, Trust Payments, PaySafe, PayU, ecommpay, CardConnect, and more.